“This place is the bomb. I purchase gummies from here. The gummies put me in the best chill mood. The store itself is so vibrant and well organized and it's around the corner from me in Gates.”
“Nice store, smaller than the new one but packed up with a good assortment of merchandise. Small parking lot, divided with another store. Nice and amicable attendants.”
“Very clean, and well stocked store, very friendly staff. I went in to get a disposable nicotine vape and my only problem is they don't have them displayed, they stand in a back room and read off a hidden wall what flavors they have to you, I prefer seeing the boxes and reading when I make my choice and all of them in a backroom isn't ideal”
“On a layover in Rochester, I wanted a smoke. I found this place on Google. Meet the owner, GREAT GUY. I was very new to smoking cigars at that time. He sat with me talk to me about cigars. He covered all aspects of cigar smoking. While sitting there a few of the regulars sat with us. They made me feel welcome”
“Great place to go, for all your smoking needs. Whether it be tobacco or recreational they got it all. They also have products you can't find anywhere else in the city. Fine tobacco selection. And you always get treated with respect and friendliness”
10AM - 7:30PM
719 Monroe Ave, Rochester“Awesome Place! Staff is the best... Laid back, Humble, and Knowledgeable of the products that they carry and Very Fair pricing!! Also... thus Far they ARE NOT in any way being #1 con-qay Twitties selling you a product that they know is really straight up TRASH , then act dumbfounded when you bring the product back in with complaints or wondering why the hell it broke 24 hours later!! So E-LAB STAY AWESOME!!! AND TY”
10AM - 11PM
1600 W Ridge Rd, Rochester“Best place and atmosphere for all cigar smokers. Awesome staff and very knowledgeable. the owner is is awesome and treats customers they way you want to be treated”
“Love coming here to unwind and have a smoke. They have a wide variety of cigars and knowledgeable staff to help you no matter if you’re rookie or novice. They make you feel feel welcome I just love the vibe??!!!!”
9AM - 8PM
3259 S Winton Rd Suite 7, Rochester“Excellent shop! I stopped in today for the first time and now I know why this smoke shop gets such good reviews. Customer service is really important to me and great customer service is what I got at Tobacco Express Smokeshop. Mitchell helped me out and was so helpful and friendly. I was also impressed by the large selection of quality products they carry. I’ll definitely be a repeat customer!”
10AM - 10PM
597 Stone Rd, Rochester“Love this place! They are very friendly and always so helpful. I bring my dog Charlie with me and they are so welcoming and nice to him. Makes me so happy to spend my money there and support them. I drive out pretty far about 25 minutes to see them and have several smoke shops close to me but nothing compares to their service. We always feel so welcomed going in and they even give treats to Charlie. I couldn’t make it out for a few months and recently came back -Sam and Alex remembered my dogs name as soon as we walked in and came right over to us to say hi! Can’t say enough good things about them. Thanks for the awesome service guys. Def recommend checking this shop out- they have a ton of stock at all times and lots to choose from ?”
“This place is great. Honestly, if it weren't for this ONE, less than pleasant and condescending employee (think he might be the manager- whitish hair, glasses, whistles a lot...), I'd have given all 5 stars. Every other employee is really great- it's just the one whose rude comments I can't stand.”
“Super friendly customer service, massive knowledge of products, great prices, huge selection, other customers were friendly and happy as well. 5/5 doesn't cut it. 10/10”
10AM - 10PM
597 Stone Rd, Rochester“Helpful staff, got exactly what I wanted and informed me of a good deal if i bought 1 more item. Great stop for personal defense items if you're worried about your loved ones”
“I wish I could be reviewing what I bought from y’all but you ship through ups and it’s been days for me just waiting for the delivery being told it’ll hopefully sometime be next week I just beg next time I purchase it doesn’t take almost a month to get here ”
“Great staff. Knowledgeable friendly and considerate. I highly recommend this shop to anyone. It is evident they care and value their customers. I am very impressed”
“My Vape was defective, I was able to resolve the issue with no problems. The owner and staff are easy going, they got good quality and great prices. Will recommend.”
10AM - 10PM
644 Monroe Ave, Rochester“Awesome, clean, organized, and very cool and friendly representative (Steven)...highly recommended!!! Along with large variety and options to choose from!!!!Had to go back tonight with a gf and ofc Steven rocks it every time !!! Fr #1 Shop and Service !!! I'm goin back with more snowmies ???”
“I love the fact that if they say they open at 6:30 they open at 6:30 I love that I get out of work and they're open at 6:30 in the morning. Thank you thank you”
10AM - 10PM
622 Park Ave, Rochester“They have such high quality selection. it’s not the cheapest place around, but the quality matches the price. Staff is extremely professional compared to most smoke shops. I'm impressed”
“Graduation party held here and it was wonderful! Outside patio had room for games with lots of tables set up with a privacy fence around it. Inside were tables, chairs and air-conditioning! Would definitely consider hosting a party here!”
“Ian was so helpful! Used to chew tobacco and he helped me find a cheap and easy alternative.... Thanks Ian, you where right, that saltbae ice mint flavor rocks!”
“Wonderful customer service representatives; patient, helpful, welcoming, lovely personalities of those who've I've interacted with; have some hard to find items in their shop; diverse interests welcome”
“Best place! Quality products, huge selection, strong vape liquid. Xavier is super patient, knowledgeable etc…Btw, I bought a lot of great products but I looked at my credit card bill online the next day, it says Empire gifts, So I reported fraud. They in turn cancelled my card obviously. I won’t get a new one for five to seven days. Remember that!”