Gerber Collision & Glass Rochester is a trusted auto body repair center that offers quality collision repair services backed by their industry-leading National Lifetime Guarantee. They repair all makes and models and provide free written repair estimates. Customers have been highly impressed with the professionalism and courtesy of the staff, particularly Nick Cropsey, the estimator, who is praised for his swift and painless service. The shop's appearance and the overall experience have also been commended. While some customers have expressed minor issues, such as incomplete repairs or pricing discrepancies, the majority of the reviews highlight Gerber Collision & Glass's commitment to customer satisfaction and their ability to complete repairs within the quoted timeframe, often faster than other collision shops in the area.
First time using Gerber and I will never go anywhere else. They sent a text each time they started a step in the repair process, came in with no additional charge on estimate and delivered it exactly when they said they would. Their whole staff is pleasant and knowledgeable.
April 2024
Incredibly appreciative of Nick Cropsey and the entire team at Gerber Collision E Ridge Road! Nick was able to get my vehicle in and out swiftly and painlessly. I hope I never have to use their services again, but if I do I know they’ll take care of me!
November 2023
They are polite as they assist customers with their vehicle needs being repaired if possible in a timely manner.
