The Home Depot in Gates, Rochester, NY, is dedicated to assisting customers with various home improvement projects, both big and small. This location offers a wide range of tools, appliances, outdoor furniture, building materials, and gardening supplies. Customers consistently praise the excellent customer service, highlighting the helpful and knowledgeable staff. For instance, team members like Janine and Devlin have gone above and beyond to help customers load their purchases, while others, such as Ray Benson, are recognized for their outstanding attitudes and willingness to assist. While the store is well-stocked and staff are eager to provide advice, some customers noted a need for better care of the outdoor plants and trees. Overall, The Home Depot in Gates is recommended for anyone seeking a supportive shopping experience and reliable home improvement solutions.
My questions were answered and received the help I needed about my purchase prior to deciding on what I needed. The whole trip was pleasent and got all I went for in one trip with their help
February 2026
I needed help finding a wet patch product to block out ice damming on my roof, and about 6 different employees attended to my needs quickly and efficiently. They were kind and used their devices to answer questions they didn’t know off the top of their heads. 10/10
February 2026
Well-organized and well-stocked. Sometimes hard to get help, but I was assisted well in the electrical section.
