Bob Johnson Kia, located in Rochester, is dedicated to providing a clear and simple car-buying experience for customers seeking both new and used Kia models. The dealership is committed to top-notch customer service, ensuring that buyers are well-informed throughout the purchasing process. Many reviews highlight the helpfulness of the staff, including sales representatives who guide customers through options and keep them updated on their orders. Customers appreciate the smooth transactions, with one noting it as the easiest auto purchase in 25 years. The service team is also recognized for their prompt responses to issues, with quick follow-ups to address concerns after the sale. Reviewers mention the friendliness and attentiveness of the staff, who work hard to meet individual needs. Whether it’s a trade-in or a new purchase, Bob Johnson Kia strives to make the experience enjoyable and satisfying. Many customers express their willingness to return for future purchases, recommending the dealership for its reliable service and support. Overall, Bob Johnson Kia is praised for its commitment to customer satisfaction and its ability to exceed expectations in the automotive buying experience.
Repeat customer. Excellent customer service!! My sales rep is the best. He goes above and beyond from the minute I walked in the door to delivery & beyond. Highly recommend Bob Johnson KIA & Scott Kells-Murphy ❤️
January 2026
Good experience, no issues even buying from out of town was only at dealer for under 1 hour… deal start to finish was done mostly over phone and only in a few hours
January 2026
Knowledgeable and courteous salesperson. Easy to navigate process with excellent customer service.
