BMW of Rochester offers a wide selection of new vehicles, including agile sedans and spacious SUVs, providing options for every driver. Customers consistently praise the dealership for its great customer service and helpful staff. A standout employee is Jeff Palm in the service department, who is highly appreciated for his friendly attitude, professionalism, and genuine care. He ensures that customers are well-informed about their vehicle repairs, arranges loaner cars, and keeps the service experience smooth and efficient. Many reviews mention that Jeff's assistance makes customers feel valued and confident in the service provided. The dealership is known for completing work promptly, often finishing repairs on time and washing the cars afterward. First-time visitors also find the staff helpful and easy to work with, especially when service is covered under a contract. Overall, BMW of Rochester is recognized for its wide vehicle options, excellent customer service, and dedicated staff, particularly Jeff, whose outstanding service keeps customers returning.
