Saks OFF 5TH offers a wide selection of merchandise, making it a reliable shopping destination for many customers. The store is generally clean and organized, with items in their rightful places. Most staff members are noted for being warm, helpful, and humorous, contributing to a pleasant shopping experience. Many customers appreciate the long-time employees who provide familiarity and comfort during their visits. Individual staff members, like a kind gentleman, have received specific praise for their attentive service and care, especially when handling valuable items. However, there have been some negative experiences reported, particularly involving a rude employee whose combative demeanor affected customer satisfaction. This contrasting service experience highlights that while many staff members go the extra mile to ensure customers leave happy, not all interactions are positive. Overall, Saks OFF 5TH is recognized for its good selection and helpful staff, with some room for improvement in customer service.
Loved it... well organized and staff was very helpful
June 2024
I always find what Im looking for and I really like the staff! They are warm and helpful and they have been there a long time so they are familiar faces. There are many good options to choose from. Lots of good merchandise!
February 2024
Stores are beautifully organized. Clean and tidy. I love your Westchester stores too.
