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“Went to the branch in bell blvd and was not able to be assisted opening a savings account. Branch seemed short staffed/small. I was told the acct must be opened online anyways, so that’s exactly what I did. Came to the rego park branch(BIG) around 1pm and was happy to see a banker asking if I needed any help. Asked me for my ID, scanned it and my info came up to make a Deposit. Banker by the name of DEE was helpful. But can understand some other days might not be the same as it was not busy. Thank you DEE”
8AM - 11PM
75-75 31st Ave, Queens
Atms
“i am dropping td bank as my primary bank as customer service quality has dropped the last couple of years and dumping the self service coin machines didnt help . citibank is now my number one bank for my banking needs and the branch in astoria is very good for personal customer service. the lobby foyer area is well kept and has plenty of easy to use atm machines and the main entrance has a customer service rep ready to help and to the left is the line to do banking biz with a teller. i went in person to get a change of address and order check refills and the gal customer rep was extremely nice and helpful. good citibank branch in astoria , td bank sorry you have been let go from the being my number one.”
Open 24 hours
3817 Main St, Queens
Atms
“I had opened a Citibank account with Jenny over a decade ago and totally forgot that I had this account. I had recently moved and failed to update the address on the Citibank account. Due to inactivity, my checking account which had over $4K was closed as abandoned property and funds were transferred to the State. I was provided information to claim with NYS abandon property. Just to confirm if this is the case, I immediately contacted Jenny who found out that the funds were still with Citibank. Jenny provided detailed instructions on what I need to do and the exact form that I need to fill out in order to recover the funds. Jenny is truly a professional with a great attitude who excels at her job and provides excellent customer service.”
“I've had my acct for some years and I'm always welcomed with a smile and I hardly have to wait to be taken care of. I highly recommend this bank for ur banking needs. Everyone is very nice here.”
Open 24 hours
9512 63rd Rd, Queens
Atms
“I had to open report that my account at Citibank was compromised and was lucky enough to be serviced at the Rego park branch by mr Sami Aslam Relationship manager he was very courteous and professional provided me with a very positive banking experience thank you”
Open 24 hours
8711 Queens Blvd, Queens
Atms
“ive been with citibank 3.5 decades now, it saddened me reading the not so good reviews about this place. I felt sorry for those depositors who claimed about waiting for a long time in line, and for me it's same experience in any other banks.I find banking now easy, you can do a lot of transactions through your mobile phone at home, and if you need to talk with a specific representative, all you need is to make an appointment, quick and easy you're out of the bank. Thank you Yelitza in particular for the help and answered inquiries every time i showed up do some transactions. Also last year , i accidentally left my card and you stayed for me to pick it up because i'm flying the fallowing day. I appreciate it so much. Thank you again.”
Open 24 hours
13307 Rockaway Blvd, Queens
Atms
Open 24 hours
8000 Utopia Pkwy, Queens
Atms
“I have not been inside to see how helpful the tellers and other banking personal are but I do frequent the ATMs often. I feel safe coming here, even at odd hours in the night. There are 2 ATMs indoors with cameras, usually there are short/no lines and it is directly off Queens Blvd.”
“It is kinda confusing because in the photos it says HSBC bank but fortunately it is citizens banks anyway the staff is polite and they help you with your questions.”
Atms
Atms
Atms
Atms
“Very clean and modern looking. There is someone that greets you upon entering. No line when I went which is good. The two branches in Main street are like a zoo. If you need Chinese speaking teller, I am not sure if this is a good branch. The only cons is that there they don't provide parking. Recommended if you don't want to spend 1 hour on line on the Mainstreet branches during an pandemic.”