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“As a deaf customer - The sales manager Vince Bovenzi was very helpful and made me feel at ease. He took the time to explain things clearly to me. Jared the business manager was also very helpful in explaining the paperwork to me. The entire experience was a wonderful one. Thanks and I’m glad to be part of the Subaru family!”
“Pedro Ortiz was the service technician assigned to me and he arrived very quickly. He communicated with me before arriving, was friendly, personable, and caring. I was grateful for the excellent customer experience he provided. After getting my car up on the bed, he was kind enough to offer to drop me off at the car rental. And he texted me a photo of my car at the repair shop, after dropping it off, for my peace of mind. Thank you!”
“Tom and the rest of the staff at Garber was fantastic. Went above and beyond and earned my business. Communication and responsiveness was perfect. Was treated like friends and family. Will definitely be a repeat customer.”
“Took my car in for a check engine light I had a diagnostic done before hand and Jeff was absolutely ? he didn’t bs me at all. If you want honesty and respect Independent auto is the place to be. Thank you so much you gained a new customer.”
“It was an excellent experience working with Bradley. Not high pressure at all, was very knowledgeable about the product and just overall great to work with. Would highly recommend him to anyone looking for an Acura”
“Had my 50,000 mile checkup. Was impressed with the video I was sent to document their work. Professional and trustworthy dealership to do the work on my Preferred 3 baby.”
7:30AM - 5PM
1599 Long Pond Rd, Rochester
Auto Repair
“It's hard to believe there still exist an auto repair shop that believes in treating a customer fairly and with respect. I can't say enough about my experience yesterday getting my muffler replaced on my 2002 Ram 1500. every person I came in contact with was friendly, straight forward and professional. I just wish they were closer to my home but well worth the 35 minute drive. Fair price...check, friendly people...check, professional service...check, satisfied customer...check.”
“Bmw is the best! I am on my forth one!
Management at Bmw of Rochester, from the General Manager, to the Service Manager Doug, Pete the finance manager! They have all been so accommodating and always go above and beyond to keep their loyal customers happy as well as new!
Many companies try to bait the new customers in for a sale, but here they take care of their existing ones even 4 cars later!
HIGHLY RECOMMENDED!!!”
“Always go there for all my tires lately have been going from my work trailer and then treated not only kindly but instead of being taken advantage of like most mechanics they actually try to figure out what would be cheapest. Work with the manager cody , and we'll be going back For all of my personal and business needs.”
“I just bought a 2018 Honda civic, this was my first time buying a car through a dealership. Everyone was so helpful and nice! Timothy was very helpful showing and getting me into the car the same day. I look forward to working with them in the future! I'm in love with my new-to-me car and couldn't be happier with my decision to purchase through Garber!”
“After running around to other various shops that told me they couldn't replace my battery, the team at Jiffy Lube had it replaced and my car ready to go in 20 minutes. The team was super friendly, fast, and helpful. Great service!”
“I had the best buying experience. My sales representative, Dan Bresnan, was the best and no pressure. Thanks to Dan I am driving a 2025 Honda HRV and just love it.”
“After many years of dealing with dishonest mechanics at dealerships and some shoddy independent shops, I searched Yelp and Google for a reputable mechanic near me, and JBI Automotive came up. The shop had excellent reviews, so I contacted the owner to discuss the rear suspension issues that had arisen on my car, and Jerry called me right back. He took time out of his busy week and had me bring the car in so he could diagnose it. He had me in the shop and showed me what was wrong, and reassured me the car was safe to drive to a wedding in Buffalo that weekend, but he wanted me to schedule a time within the next week or two so he could replace my rear struts. I love my 2003 Camry, and I want to keep it for as long as I can since I am close to retirement, and Jerry understood that. He did the repairs in a timely fashion, showing me the bad parts that he took out, and his charges were extremely reasonable. Recently, I brought my car back to him to ask him if my brakes would pass an inspection in November, and he found an issue with my front control arm that would not pass an inspection. He kept me updated during the whole time he had my car so I knew how things were progressing. He replaced the control arms and did my front brakes only (he said the back brakes were still good), and charged me a very reasonable price for the work. I would highly recommend Jerry, particularly to the ladies out there who have been taken advantage of by mechanics! I will be a customer for life! Thank you Jerry!”
“2024 Audi software update needed and Audi Rochester made it a breeze. Nice waiting area and update was completed early. So very happy camper. Service has always been excellent over the 3 years we have been in the area.”
“Chuck Markman and Jim Hunter were professional but most of all friendly and personalable.
Chuck and Jim is one of the reasons I keep coming back to Ralph Honda because they make you feel part of a family.
They both deserve a raise
Patti Vawter”
“I rarely leave feedback but Morris Automotive provided such exceptional service that I'm happy to leave a review. They were quick with getting my student daughters car in and repaired. Great communication, great service, and a level of honesty that is rare 8n the repair industry. As an out-of-town dad, it's a good feeling that there's is a quality shop nearby for our needs. A+++++++”
“Great experience with my 2013 Chevy Sonic at Roc Auto. The owner is incredibly fair, honest and accomodating. He makes a clear effort to accurately diagnose your vehicle's issue while keeping the cost as low as possible with quality parts. Appointments are made quickly and work is performed just as promptly. Best mechanic around.”
“Outstanding, Professional and reliable.Nick did a great job on my BMW..Very knowledgeable and honest individual. AGR has the best equipment in the area to do the job right..I have recommended them to anyone who needs car work, and will continue to do so in the future.”
“Most trusted mechanic I’ve been to in years. He has a great hourly rate and is willing to work with you. On top of that, the customer care as well as the car care are unmatched. Better stop by!”
“This visit was a truck inspection. As usual no matter the reason for taking my vehicles there, they are friendly, professional and I'm respected as a customer. Thus I respect and trust them”
“The new manager is great compared to the people before him. Last year when getting brakes checked that they installed, I got the bum’s rush and was told nothing was wrong with them. They had started pulsing badly six months after installation. I went back for a third time, and when the new people checked it out, they were found to be bad. They replaced them under their warranty. Glad I persisted, but I shouldn’t have had to. Been going there 40 years. I will continue to support them…”
“I have purchased cars at most area Chevrolet dealerships before my Corvette finally from Barnard and all I have to say is, WOW! I went from a number to #1 as the experience and service blew me away. The 5-10 minute extra drive is a NO BRAINER!!!!”
“What a great shop!I had brought my daughter's car to another mechanic that informed me that the transmission is shot and would be around $4K to put in a used transmission. Yet, there were no codes. Something wasn't right. Everything was pointing me to bad catalytic converters, but they disagreed.I did some searches for independent shops that specialize in Subarus. Turning Leaf looked promising.I was right in my choice and diagnosis. The car was only there an hour and it was 100% clogged cats.Turning Leaf saved her thousands in work that wouldn't have fixed the car through diagnosis, not guesses and throwing parts at it.If she ever needs more work, it's going back there!”
“I’ve gone to them many times for different services (inspection, oil change, tire changes, etc.) and they’ve always provided excellent service! Even in emergency situations they’ve offered great prices. Their work is reliable and their customer service has always been top notch.Services: Tires”
“"Woman Approved" As a woman its difficult to find mechanics that are skilled, knowledgeable and treat women fairly.
I have been a customer for at least 9 years. They have always been fair with pricing and excellent with service.
I recommend them to anyone but especially woman looking for a good shop for inspections to collision repairs.”
“Hello, I have been apart of the Mercedes Benz family for some time. Dating back since 2019 in fact. Since joining, I absolutely adore the camaraderie that comes with this experience. Merahya, has assisted me for every one of my scheduled maintenances and she is such a pleasure. Easy to communicate with, breaks down great payment options, even accommodating beverages. Update alerts are available, even asking how each and every customer is feeling. I couldn’t have asked for a better experience. Thank you!!”
“I received a call from Tom Reynolds inquiring about any interest I may have in trading in my current Trax for a new updated model. I declined the offer. He was understanding, not "pushy" and offered his assistance in the future should I/we ever need it. Hearing the honesty and respect in his voice I decided to proceed and inform Tom that my husband may be interested and had been looking at the Chevy Colorado with the Crew cab but I wasn't certain if he was ready to purchase at this time. Again, Tom offered his services, without being "pushy", whenever he was ready. I discussed it with my husband. We gave little notice that we were on our way to the dealership and yet Tom still was honest, respectful and helpful; treating us as if we were his only clients in the dealership. We started the buying process looking at one truck but over the weekend we found another which peaked our interest even more. Tom went out of his way to get us that truck to take a look at and had another waiting just in case we needed more options. Tom Reynolds is a great salesperson who treated us with respect and not just another sale. It took less than a week from that phone call from Tom to having a new truck in our driveway. Thank you Tom and West Herr of Rochester.”
“Great experience at Kalpins every time! Staff is friendly knowledgeable and trustworthy. When I was first trying to decide if buying my current vehicle was the right choice, Paul showed me the repairs needed under the car and explained everything clearly. I haven't gone anywhere else since. Highly recommend!”
“I brought my daughter’s vehicle in for service while dropping her off for college locally. After numerous attempts to get an appointment with local service centers, I came across Josh at Mr. Tire who generously realigned his schedule to get the service done (with quality and efficiency I may add). This level of customer service has secured a long term customer, and Josh’s customer care ensures my daughter will always bring her vehicle to him for any needs while I am not there as I feel I can respect and trust Josh to help her. My sincere appreciation to Josh and his team for being one of the few now a days who know going above and beyond with customer service secures and retains future business clients. Thanks guys - see you again!”
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“I was in town for two days when I realized the iwe 4wd hubs on my truck needed to be replaced before returning 200mi where I live in the summer. They were able to get me in and replace / repair the next day so I could return!! Thanks!! Great job!”