Internet Service Providers in Niagara Falls, NY

“2025: very disappointed that store changed their hours... Open at 11:00 a.m. now instead of 9:00.

2024: I went to T-Mobile this morning and was helped by Christian.
He was fantastic:
Attentive, friendly, knowledgeable.
I like how he tested my SIM card before I left the store just to make sure it was working right.
Got to love that kind of attention to detail and caring about customer satisfaction”

“My mom and I had a recent experience and had to get mom a new phone plan. Kevin, Pat, and JeffHelped us. They actually sat with us for about 4 hours to get everything perfect. They got mom a new phone and took her off another account. Jeff!! You are amazing you were very polite and very sincere. Kevin! Thank you for helping figure out how we could get mom out of the situation of being on someone else's account and helping mom break free from that hold! Pat!! You sat with us and listened. You help transfer all data to the new device and deleted from the old. The customer service we received other 2 visits to your store location was so pleasant. We were created as soon as we walked in, with smiles and by the time this was all done we left with hugs! Thank you!! Thank you so very much”

“mia was so knowledgeable and patient. i wish everyone in customer service had such a soothing, eloquent and upbeat persona! she took her time and was very thorough and easy to understand. she made our experience very pleasant and comfortable transferring over!”

“Went to this store today and it was my good fortune to be served by a young man named Ryan Swearengen. I turned in equipment and asked how to handle my bill and what I could do to to continue with Spectrum as my provider since it had become unaffordable. He was extremely helpful and help me asses what channels I no longer needed. He also convinced me to add mobile services and add sports channels. A true asset to the company. I now watch some of the shows on the streaming networks included with my package Thanks Ryan !”