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“We've been banking at CFCU for over 20 years. We've had our house mortgage with them as well as a number of accounts, including a business account. We've been very happy with their service overall and their willingness to work with us on specific questions and needs.”
“Called Chase's online support number to verify a coupon on my account with no luck, at my appointment Jeneen was very helpful with getting my coupon registered, as well as printing documentation. Quick and easy.”
“I had a pretty good experience here. Went to open an account, and the person I talked to was efficient and polite. Had an issue enrolling in digital banking because I was in the system already (had an account with Tompkins years ago), called the main help desk, and immediately got transferred to someone who could fix it. Overall pretty good.”
“Very nice building, love the architecture. Employees are friendly and kind. Love to bank with Chemung. This is the one building here on Buffalo Street that does notary if anyone needs one.”
“I had a very long day today with multiple requests to get various documents notarized. Both Craig at the this brand and Sandra at the Elmira Road branch were incredibly professional, patient, and friendly. I am truly grateful.”
“In the very recent past, my perception of the level of service had change because of one particular employee, and for Good reason…I’ve historically had Fantastic service,K Ritter and B Wilbur, and the very customer oriented staff inside the CU..Moving on, in the past month I was in the market for a car, because of a non responsive person I shall not mention , I lost the car of my dreams. So once I found a runner up I made another attempt, having no faith at all. I reach a Young lady name Jacqueline. After exposing to her my recent past experience she asked d for me to give her an opportunity to make up for the last situation, that had me filling not so great about Alternative’s loan department. I expressed to her that I would pass on the chance , and I’d would more than likely have to go ahead and get a higher interest rate from the car dealership to ensure, hat I didn’t miss out on this car.She pleaded and pleaded, for me to allow her a chance make things right and so I did. This was a wonderful experience.Jacqueline contacted me by phone anytime I had a question responded to all of my emails and got everything done as she promised..Although It was only one department and one person that soured my feeling about Alternatives FCU , ,I must admit Mrs Jackie has me raving about AFCU AGAIN . I’d yell it from the mountain top…This place is stellar in a lot of aspects.Here’s just a fewMission , Culture , People, and Community.I’m very happy to be a member of this very fine Financial institution..Thanks again Mrs Jackie in Loans, your caring the torch Well”
“We've been customers of Tompkins Trust since 1994. Consistently good service and nice to know our money is being used for the local community, rather than being a part of some larger national chain.”
“I'm a small business owner, not a millionaire by a about one million dollars. And I have the bank managers personal cell number. And he answers that cell and he returns emails. That is kind of outstanding! This feels like a small town bank. In all the ways that it's good. Easy, personable staff. It was really easy to open a business account. They make it easy to run a small business and seem to understand the challenges that entails. M&T while having very a capable local manager does not allow him the same latitude for solving daily cash flow problems that I need solved.”
9AM - 5PM
118 N Tioga St, Ithaca
Banks
“I just went on/line to find the phone number for our branch but saw the previous review and had to agree, Mike Britt is excellent and our local Ithaca branches are wonderful (speaking from the perspective as a small business owner and personal account holder)! Heading over now to help my daughter open an account before she heads off to college in the fall.”
9AM - 5PM
1022 Ellis Hollow Rd, Ithaca
Banks
“I have been here to open my bank account and it was such a pleasant experience. To make long story short, I would like to admire the hospitality of Josh Hunt. Also, everything was done nicely and efficiently.”
“Compared to every other bank I've used, interacting with Community Bank has been a pleasure. If you don't use cash often or if you can make it to the branch during the day (no zero-fee ATMs in town) .then I can't recommend them highly enough. Since they updated their online banking system it's been nothing but smooth sailing.”
9AM - 5PM
99 Sheraton Dr, Ithaca
Banks
“Came here today to pay off a negative balance on an old, closed account and open a new one. Friendly staff, pleasant location. I don't understand all the bad reviews. I've never had any problems banking here.”
9:00 AM - 6:00 PM
125 N Fulton St, Ithaca
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“The Tompkins Trust company has been my primary bank since I moved to Ithaca in 1966. Have briefly tried other banks but TCTC has the best locations and number of ATM's. They handled our mortgage , checking and home equity loans with courtesy and full disclosure.”