Spectrum Store at 4211 Broadway offers a range of services including broadband Internet, Mobile, and Cable TV, making it a convenient choice for residents in New York, NY. Customers can shop for new products, upgrade services, pick up or return equipment, and pay bills all in one location. The store has received positive feedback for its helpful and friendly staff, with one representative praised for their expertise, kindness, and patience. Customers appreciate the prompt assistance and personalized solutions provided by the service team, which enhances their overall experience. However, some reviews mention challenges such as long wait times due to crowding and concerns about high prices and additional charges like Wi-Fi and taxes, which some find expensive compared to competitors. The store staff is often described as attentive and helpful, with specific staff members receiving praise for their customer service. Overall, Spectrum Store is seen as a reliable place to manage Internet, mobile, and TV needs, with friendly staff dedicated to assisting customers.
The wait time was reasonable and the issue was resolved.
June 2025
Assistant manager Rafael was extremely helpful, patient and professional when assisting with the purchase and backup of my new IPhone, and also assessing a price adjustment for a new line I had previously opened. I am extremely grateful for the help in the most courteous and professional manner.
April 2025
Rafael Fernandes was should get service representative of the year! He displayed incredible expertise, kindness, and patience and couldn’t be more helpful.
