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“I had probably one of the weirdest buying experiences of my life here that ended yesterday with a new car. I am a habitual car buyer and seller and normally keep cars a year or so but have never experienced this level of integery from a dealership before in my life.
To cut a very very long story short there was significant miscommunication on the dealership side about rates and terms. There were mistakes made, that were agreed to and confirmed with me several times. While that sounds conflicting with parts of my opening statement and 5 star rating, NE Acura more than earned the praise and rating.
Upon realizing their mistake they make it right for me. There was no lying, deceit, or manipulation just an honest apology from those involved about their mistake and them jumping through significant hoops to resolve the problems in a way my wife and I would be happy with.
I can not express enough how much integrity this staff has. It would have been significantly easier for them to say “we made an error but that is what it is. Buy it or not”. The fact they stood by what they promised as best as they could (they can’t control rates) and made it work, at their loss, speaks volumes to the whole team. I honestly have never felt like a person to a dealership more in my life, rather than a profit. I honestly don’t think I’ll be looking at cars anywhere else in the future.
David was my sales person. He was prompt polite, helpful and patient with my indecisiveness. I highly recommend reaching out to this dealership if you are in the market for an Acura. If you do, know that they will go above and beyond for you as a client and if there are stumbles in the process they will do whatever they can to make it right.”
“I bought a new Bimmer from a Ford dealership.. It needed some things so I came to Keeler and no questions Nick my service advisor treated me with respect and kindness. He explained my coverage and is addressing the issues. Moreover he's been keeping me abreast every step of the way. Which is more than I can say for other service teams who charge you without consent,confuse you and often obfuscate the truth. People under value updates. Most people will wait all day for service provided they keep you informed. Nick Yocono is one the best and a great example to follow!”
8AM - 7PM
1111 Troy-Schenectady Rd, Latham
Auto Repair
“I brought my C300 in for service and made the appointment several weeks ago for 12:00. If the serviceman who I spoke to knew that the software update would take more than 6 hours, then why wasn't I asked to come in at 8am? Not a problem. I drove a courtesy car yesterday and most of today, filled it back up and brought it back.”
“Chris is the man! Great service and fast! I was in an out for my inspection and he also let me know it's going to be time for an oil change soon which I will doing here as well! Awesome service!”
“Such nice staff at this location! I got some really bad news about my car and had a nervous breakdown, legit crying lol. Gavin didn't charge me for the upsetting diagnosis, saying it was the least he could do when I was clearly having an awful day. It is small acts of kindness like this that renews one's faith in humanity. Thanks, Gavin!”
“Great experience … honest and transparent with pricing and packaging and were very considerate and flexible with customer’s needs. Really want you to join or remain as part of the Goldstein dealership family.”
“Polite, friendly, and experienced. Made an appointment on the same day for a NYS inspection. Prompt and efficient. Kiskis was recommended to me by my sister whose trucks are serviced there, and now I recommend them to you!”
8AM - 5:30PM
369 Troy-Schenectady Rd, Latham
Auto Repair
“This spot has high ratings for good reason. What you read in the reviews here is accurate and true. I recently called a local chain competitor, they wanted 550 to do the work. Being in the automotive industry that seemed a bit high, this place is located near my house so I gave them a call, they were able to get me in the next day and have it done same day for 340. Keep in mind, this was very much non-invasive work so not everything will be done in one day, when you read this. They were polite, courteous, and very accommodating especially having the time constraint traveling for the weekend... they also test drove the vehicle and checked out everything. This spot is legit. Shop here with confidence.”
“Ryan was great to work with! He answered all of my questions, was very informed on all aspects of my appointment and offered great information and advice. His estimate on when the work would be done was very accurate and I scheduled my next appointment! Excellent customer service...this is why I return to Keeler!”
“Great experience. I made appt for oil and filter on line. Rep found my appt in computer and got me right in. I had a cup of coffee and talked with a sales rep a few minutes and they were done. I received a text video of the inspection done that was helpful to view.”
7:30AM - 5:30PM
709 Troy-Schenectady Rd Route 7, Latham
Auto Repair
“We were up in Latham, NY on our way to viewing the solar eclipse when our car started shuddering and making a funny noise. We didn't want to end up breaking down in the middle of nowhere on our way up to Plattsburgh so we found a mechanic shop nearby. The guys at this place were wonderful. They did a quick diagnostic and after a delay to get the parts we needed, they also did the work required very quickly. They were good natured and able to explain what was happening and keep us updated. I'm very grateful that we ended up in their kind, capable hands.”
“Had an usual noise in our Tesla. Made an appointment and brought our car in at 8:00am. By 10:00am the car was fixed and the noise gone. Waiting room was very nice with complimentary coffee, comfortable couches and WiFi. The staff was extra extra extra nice and kept us informed. Made us happy to be a Tesla customer.”
“I am very happy with the work Andy has done since switching from another repair shop locally. He caught issues no one else had and was very fair with his pricing and timely with his repairs. Very pleased!”
“I love this Dealership ! I have bought or leased 8 cars and they have always been great to me and my family . From the GM to service a great place too do business !”
“We had a very good experience at this dealership. The sales floor was pristine and the staff was wonderful. Grayson, our sales associate, was very knowledgeable and courteous. We will definitely be back to buy another and would highly recommend it.”
“If your looking for awesome body work or mechanical look no further jerrod and his staff are amazing and no job to big or small he takes pride in what he does. I wish I could leave 10 stars plus, thank you for all you do Jerrod”
“Trust the experts here at Keeler. They guarantee their work and strive to provide the best when it comes to the repairs and maintenance of your MINI vehicle. I’ve never been disappointed with their work and their customer service.”
“I've been coming here for a while. I really like Ken and his honesty about things with my car. Today I went for an oil change and asked if they could check my shocks (I know nothing about cars whatsoever). And he came out and was honest that my shocks were fine and that the squeaking I'm hearing sometimes is just because my car is older. Someone else might have been dishonest to make a quick buck, and I really appreciate that isn't the case here! I will continue to come back to this location!”
“Just got my inspection done at the Latham location. Shawn and Ed were great since I had been waiting for a week because the DMV system was down. Thanks you so much guys!!!”
“We had a very satisfying visit to the Dealership because of the people involved !!! Everyone was very respectful and considerate and made our stay very rewarding !!!”
7AM - 5PM
766 Watervliet Shaker Rd, Latham
Auto Repair
“I was pleased with the work.
Pros:
Not overpriced.
Fast work.
Close to freeway.
I paid $1060 for 3 tires (255/70/22.5)”
“To , Brian and Katie were great. I went to have my car detailed, and they also fixed a recall on my navigation system. I had left a couple empty cups in my car when I left my car with them I was pleasantly surprised that they were gone. The people there went above and beyond.”
“I feel like service departments can be a coin flip in terms of what you'll get but I had a great experience today. I should note that the visit started on a somewhat bad note. When I called for an appointment I said the car needed a 110k service (the service due light flicked on at 110k) and that I needed to wait for the car, but when I arrived the service person told me that 110k service isn't a suggested service but 115k service should be done instead which typically takes 3 1/2 hours. I wasn't ready for that so we talked through prioritizing different services. Once the car was on the lift it was suggested that the rear brakes be replaced and an alignment performed as well. I knew that I'd be driving a lot over the next few months and agreed to both. I was told it would take two hours to finish the job but it ended up being an hour and a half and came in slightly below the estimated cost. Faster service and lower cost!! The car is driving great; the alignment was definitely needed as I can feel the difference in the way the car drives. Finally, the waiting area is super clean, spacious and comfortable. If you need to wait a for a longer time there are several restaurants and big box stores (CVS, Lowes) close by so you can tick a few errands off your list while your car's being serviced.”
“Sales person Raul Ortiz was very easy to deal with and made the car shopping experience as pleasant as can be. He and the finance department were knowledgeable and responsive.
If the need to buy a car arises again I will seek Mr. Ortiz out.”
8:30AM - 7PM
737 Loudon Rd, Latham
Auto Repair
“Thank you Dan and Miles for assisting in the exchange of my car and my mother’s purchase of her SUV. Believe me it was a memory ? fantastic and fast service, definitely recommend this place to anyone looking for an easy and accessible experience with customer service in mind. Believe me the customer service was EXCELLENT, they got us in and out as fast as possible while assisting all our services and accommodations. ?”
8:30AM - 7PM
723 Loudon Rd, Latham
Auto Repair
“Shawn, a service advisor at Audi Albany, went above and beyond to help my son who had just driven up to school when a check engine light came on in his newly purchased pre-owned Audi S4. He took the car right in when he arrived and added the coolant it needed, also advising him about next steps if it happened again. His kindness made a real difference and I am appreciative for his knowledge and the professionalism he showed.”
8:30AM - 7PM
1111 Troy-Schenectady Rd, Latham
Auto Repair
“I recently purchased a 2024 BMW M230i from Keeler BMW, and the experience was outstanding from start to finish. From the moment I walked into the showroom, I was greeted with professionalism and a genuine willingness to help. The team was knowledgeable, attentive, and made the entire buying process smooth and stress-free.
Auggie made me feel apart of this purchase while watching the process of getting the car. I loved getting whole tour of the facility it was fun time walking through all the models.”
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“I’ve been searching for a car for ages and when I finally found one that fit me it was a breeze after that. I live over an hour away from the dealership and I was able to get almost everything done over the phone or online and when I went to see the vehicle as soon as I said my name my service rep James took care of me. The car was in a good condition, clean, and the staff was friendly and knowledgeable. I was able to get all the service reports, carfax, and warranty information printed immediately and I could physically look over it all. And since buying the car I’ve gotten periodic texts from Shelby just to make sure everything with the vehicle is good and I’m happy with the purchase. Beautiful inside the dealership with classic cars and the staff are kind and courteous. Would recommend to anyone looking for a car.”