Tompkins Community Bank is a local bank known for its personalized service and community focus. It offers a wide range of services for both consumers and businesses, including banking, insurance through Tompkins Insurance Agencies, and wealth management via Tompkins Financial Advisors. The bank has a long-standing presence in the community, and many customers appreciate its friendly staff, especially at the Dryden and Cornell campus branches, where staff are helpful and eager to assist. However, some customers have experienced issues with the bank’s system and handling of paperwork. Past incidents include mishandling tax documents, losing or misplacing important forms, and problems with updating customer information, which at times caused delays and security concerns. Despite these issues, some customers noted improvements over time, with staff resolving past mistakes and providing better service. For example, one customer’s tax record was corrected after several months, and account issues such as digital banking enrollment were addressed efficiently. Overall, Tompkins Community Bank is valued for its personalized approach and community ties, though it has faced challenges with administrative errors. Many customers find the staff friendly and helpful, especially at certain branches, and appreciate the local decision-making that benefits the community.
I have been a customer for many years, I have never had a problem. I mainly bank at the dryden branch where the staff is always friendly and eager to help with any problems..I would highly recommend this local bank which has been around my whole life.
March 2019
I am a 25 year customer who moved from Ithaca and keeps my banking at the Trust Company because of the uniformly excellent service it provides me. No other bank I have dealt with can compare.
