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“I need to activate my saving account and update my address and contact phone number on my recent trip to Cathay Bank (Nov 12, 2022 Saturday) Ms.Chen, Dong Jing (teller) took care of activation of my saving account but I need to go to their advisors for any account updates. All 3 advisors were busy with customers, so after waited for a while, Ms Chen stepped in (out of my expectation), she first checked with one of the advisor for forms need to be used then she called me back to the teller line and helped me filled in the form. If Ms Chen didn't stepped in ... I might still have to wait for another 30 minutes easily but she went above and beyond to help customer to minimize wait time and she also kept reminding me how and when to do to avoid account being inactivated and that's very impressive. Thanks Ms. Chen Then on Nov 15 2022, another representative Ms. Mei YAU called and remind me to activate my account if haven't done so, I told her about my magnificent experience on Nov 12 but I didn't get the name of the teller who helped me, Ms. Yau took the time and got the name so I can write this review. Thanks Mei Thank you very much Ms. Chen and Ms. Yau, you girls are definitely two of the gems in your bank”
“A new branch, which isn't too far from the other branch down the Main Street. There is a security guard by the door, who is friendly. ATM is not 24 hours and open at 7 AM in the morning.”
“I had an excellent experience at Chase Bank in Fresh Meadows. I needed to change my Chase Total Checking Account to a Chase College Checking Account and decided to walk in without an appointment. Despite this, the banker who assisted me, Jas, went above and beyond. He was incredibly efficient, friendly, and knowledgeable and made the entire process smooth and hassle-free. My account was changed within 15 minutes of entering the branch. I am very grateful for the outstanding service and highly recommend this branch, especially thanks to Jas!”
“Small place so they don't offer the full gamut of services, but for the most part they can take care of you. There's an ATM inside and outside for convenience. Typically there are only 2-3 people available to assist with banking issues, but all the staff are friendly and accommodating. The place isn't usually busy so typically you do not need to wait for longer than 1 person's issues.”
11AM - 2PM
56-50 Main St, Flushing
Banks
“This review is currently based on one visit so take it with a large dose of salt. I visited this branch to open a checking account for my grandfather. We checked in by phone as required by the corona virus guidelines and waited for about an hour. The employee who helped us was knowledgeable and friendly. Additionally, the doorman actively aided clients who did not know how to check-in with their phones and directed them accordingly. Overall, it was a pleasant experience and if this visit is indicative of this entire branch's service then my grandfather is in good hands.”
“Staff was very friendly and helpful, resolved all the issues i had in under 20 minutes meanwhile the other location i went to didn’t want to help me at all. Forever grateful for the employees at this location and will be using this location as my main bank from here on out!”
“Today, I accompanied my elderly mother to the bank to handle business at the scheduled time. Thanks to Mandy for her patient and professional assistance, which allowed her to smoothly fill in the information and complete the application. Because my mother had limited mobility, other staff took good care of us when we came in and out. thank you all!”
“Thank you for branch manager William Cheung who helped me to setup a new account while other banks refused to help me in Flushing. He was patient and explained to me how to use the account securely. I am also happy with the service provided by branch staffs from his branch. I recommend this Cathay Bank branch to all of you.”
“It's unclear to me why there are so many negative reviews of this branch, but I've been here numerous times and the branch manager Mirna has been very down and earth and pleasant.
The entire banking staff is kind, receptive, and responsive to my needs and made sure I was satisfied.
Keep up the great work! ?”
“Lack of banker and teller. However, the staff are polite and friendly. It should have a sign in place for people signing in when they are waiting for the banker.”
“I've been banking here since 1983, that's a long time. Now that they have expanded, there are more locations to do business. Years ago, while banking at this branch I had free 30 minutes parking in the Muni Lot, not anymore. However, my thanks to a very pleasant employee whom we met on Tues July 31st. His name is Joseph Perez who hails from The Bronx. While at the bank, Mr. Perez spent over an hour explaining new bank regs; he also graciously helped us make some adjustments to our existing accounts. This man is a hard worker. If only everyone were so kind, professional and caring--this would be a much nicer world. Thank you Mr. Perez! I learned this young man has been promoted to theWe'll miss you. new Yonkers Branch, so congratulations are also in order ! We'll miss you Joseph.”
“I was at this ATM brunch after the Hrs. You need to a card to get inside. 3ATM machines and A security guard. transactions welt well. No Envelopes, pens and Desk.”
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“Jin Kim is AMAZING and truly works on behalf of his clients!
It was a pleasure of working with him during my visit to this Chase branch. He was so helpful to me, listened to my needs and was very easy to work with to set up estate account. His indepth knowledge, follow-up and follow through made it so easy and was able to answer any questions I had. He is very detail oriented true professional!
He is the best! If you are looking for a banker who knows and cares ... go to Jin Kim. you won't regret it!
Thanks again Jin ! You are AWESOME!!!”