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“Positive memorable customer service instances are rare and I was pleasantly surprised here.Long story short, ordered two racquetball racquets. Turns out stock was depleted after ordering. Instead of a simple refund, Cate contacted me and gave me the impression that my business was wanted.After a few back and forth emails, I am still receiving my equipment. Cate and BRS (Bell Racquet Sports) made me feel valued. I will definitely consider them for future racquet sports needs and you should, too.”
“Dan did a great job disassembling our exercise equipment for an upcoming move. The whole process exceeded my expectations.Looking forward to Dan reassembling after move. No surprises on reassembling, another great job by Dan.”
“Great selection and excellent service. Here, "excellent service" means offering support and answering questions when needed, and creating an environment in which one can feel comfortable browsing independently. The store was laid out in a way that made browsing easy, while staff was available to help without being an overwhelming presence. Highly recommended. ??”
“I’ve had pain on my sole when walking/running for a while now. I went on the website & made a simple appt. When I arrived the staff were all accommodating and my sales person was patient and informative. We got right into my purpose for coming there. The process was easy, informative and personal. High marks from me!”
“Very good experience. Brian was very helpful and found a pair of shoes that fit my daughter and she was happy with. I’ll be back for myself and my son. Thank you!”
“John was super helpful and friendly in helping me get fitted for new running shoes. Great local business to support. I'll definitely be back for my running needs.”
“I bought my first bowling ball from here after using the lane balls for about two years. I didn’t feel pushed of 'sold' to, very genuine & professional service. I'd recommend to anyone who is interested in improving their game.”
“Hunting Horn is one of the nicest specialty retail establishments I have been into, really anywhere. The staff are always knowledgeable and friendly, and the stock levels are excellent. Even when something is missing, they're quick to be able to order it. All of them seem to be pretty deeply involved in the riding world, and are able to recall stories or incidents from years ago. Frankly, if every shopping experience was this good, no one would ever bother to go online - I look forward to every visit.”
“I had such a wonderful experience at this pro shop! I recently got into bowling and wanted to take a step up from being a casual player. I brought in my childhood bowling ball as I knew the staff would know if it still suited me.I ended up picking out a new ball. I was extremely impressed with the professionalism and knowledge of the crew. I also felt they were patient with me and answered all my questions thoughtfully.The new ball was drilled to fit my hand PERFECTLY! Night and day change compared with my old ball. I was even given some pointers on how to properly throw my new ball, and even tried it out on their test-lane in store.I ended up also buying shoes and a bag—I felt the prices for everything were very fair, and I feel confident that I made the right choice.I highly recommend this shop to anyone at any level in the game!”
9:30AM - 9:30PM
660 Jefferson Rd, Rochester
Sporting Goods
“It's last year's model but it's a great price. 2 years later they still have good prices but their brands have changed a little bit. They don't have any higher end brands like they used to. So I'm knocking it down one star”
8AM - 4:30PM
71 Victor Heights Pkwy, Victor
Sporting Goods
“Family-owned business for multiple generations. They function on integrity and work to ensure customers are happy with their service and product. Amazing people to work with.”
“I've been going here since I was 13 years old over 30 years ago. Ernie,the guy who owned the place was an awesome guy who's kids run the place now. I miss Ernie. I have not been here since 2011 but I'm sure it's still a great place!!”
“Had a very last minute need for a faceoff head that was already strung and ready to go. Looked online to see if the specific String King head was in fact in stock. We called and left a VM and received a call back a short while later. It was in stock and we headed to the store. My son and I were in and out of the store in short time with exactly what my son was seeking. Added bonus is the sweet dog that was literally just hanging out with the store employee/owner. Sweet dog that came to say hello and went back to the spot he was relaxing in when we came in. Great experience and customer service! Highly recommend shopping for all lax needs at Lacrosse Unlimited of Rochester!”
“Lester's was for sure the best choice! I ordered embroidered hats for our business, but was unsure on the final design. The representative I worked with, Dave, worked diligently and patiently with me to reach the final product. The prices were great and the work is better than any one has received from other companies more local to our area. I highly recommend this company and couldn't be happier with our product!
Lewis”
“Lovely clothing store based off of Under Armour. The staff were incredibly helpful and friendly with our return, plenty of things they have in your style, clean, and organized. The deals were also awesome as well! Highly recommend this store if you love Under Armour!”
10AM - 5:30PM
657 Ridge Rd, Webster
Sporting Goods
“Laurie and her team are amazing. They were so kind and accommodating while we were looking at ordering team suits and caps. They loaned us a sizing kit, free of charge, and were willing to rush order our suits and caps (about 25-30 that needed to be logo'd for less than 3 weeks out) Simply put, I highly recommend supporting this local, woman owned business! I'll be referring all swim parents to them moving forward- at their soon to be Webster location. They have a great selection to choose from. Thank you again for your help!”
“First time shipping here. Love the look of the store, and their selection of shoes, makes it very easy to find something that you’ll like. Also the prices are pretty reasonable, and the staff are very knowledgeable. Will be coming back for shipping soon.”
“I like the range of prices they present, so different people can get shoes here. For me I found the perfect sneakers, but did not have my size. Will return next week.”
“I always enjoy visiting this store and I appreciate the friendly and helpful staff. This location is always organized and it’s easy to find things. I’ve also purchased a lot of Athleta over the years, and overall the quality has been great and the clothes stand the test of time.”
“Had a lovely experience buying rock climbing shoes people there were very helpful and knowledgeable. And had the best experience I think I’ve ever had with a cashier Alfredo. Would recommend”
“You can get just about anything you see in here online for the same price or cheaper if they're having a sale online. Due to a lower overhead the owner can't really afford to compete with those flash sales you see online, so he rarely has "good" sales that go on. This company has turned into a mini franchise he's got a store at East view Mall, Market Place Mall, Waterloo Premium Outlets, Destiny Mall, Niagara Fashion Outlets. If they don't have a specific item or size at the store you're in they can look at other stores inventory and send it to other stores so you don't have to drive all over the I-90 which is a nice feature. Plus they have an online store as well. If you happen to run into Roni (currently works at Market Place but skips all over because she can't get along with other co-workers) then you may get a sour taste in your mouth about the business. She's fairly short with black hair and usually has a miserable demeanor about her. I used to work at the Waterloo store and Matt the owner is a terrific guy; who's established a great business name for himself. Why he still keeps paying Roni to do jack squat and produce horrible customer service is beyond me, but that's his choice as a business man. Keeping her on staff is the companies biggest flaw.”
“Above average quality, comfortable clothing at a very reasonable price. The manager at this store goes out of her way for the customer. If you find something to purchase, and your correct size is not in stock, the manager will gladly order it in your size and have it shipped to you at no additional cost. I have owned Eddie Bauer clothing for many years. They are one of the few clothing brands that will look as good as new after several washes, and remain nice looking for several years.”
“I am, in no uncertain terms, obsessed with this store. The selection is massive. Lots of good deals to be had. I got a pair of Adidas CrazyFlight sneakers for $10. I hope this place sticks around— they will always have a loyal customer in me.”
“So much bigger inside than I thought it would be! Located in a convenient plaza, this was the perfect stop to get a few things with my sister & niece! The staff is very attentive and helpful to needs. There were some sales racks, and plenty of styles for all different tastes!”
“Dick’s Sporting Goods excels with its extensive range of sports gear and apparel. The store offers top-notch customer service, with knowledgeable staff eager to assist. Competitive pricing and frequent sales make it affordable for sports enthusiasts of all levels. It’s a go-to destination for athletic needs.”
“I have been there many times even with DSW just besides it. The reason is that they tend to carry the pair of shoes that are reasonably priced. DSW mostly carries the high end verion of the shoes from a particular brand so you might get a good deal if you visit here too. Plus if you find a coupon online you can redeem that in shop.Staff are mostly helpful but they don't have much variety.”
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“Stopped in to see what a fitting was all about. Had a very nice conversation with TJ detailing all the ins and outs of being fitted for clubs. He advised me to make 3 separate appointments. One for driver/fairway woods, one for irons, and one for wedges/putter. Pennfair was the only shop I spoke with that recommended different sessions and believe me I was so happy I followed his advice. He wanted to be sure I was fresh each day to give the best data to fit the best club. It all worked out beautifully. The new clubs fit perfect. consistency is way up and my handicap is dropping. Awesome professional experience. I'll be a customer for life.”