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February 2024 by Anastasia Lundell (Stacey)
Love this place. We go there quite often. Had an issue with a hamster and they helped me figure out a solution. They definitely care about their animals more than other pet stores. I highly recommend this PetSmart.
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February 2024 by Todd George
Great customer service with knowledgeable and friendly staff! Choosing PetSmart in East Aurora is definitely worth the trip if you need to drive to get to a pet store, worth going there either way!
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January 2024 by duff Schwenkbeck
Have good variety and enjoy seeing pets
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December 2023 by Matt Murphy
Brought my dog in for grooming, asked them to trim around his feet and ears. They said it’d be extra, I said ok. They did not trim anything and there is still matting in his fur. For the cost I wouldn’t recommend.
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November 2023 by Elaine Sinibaldi
Great place!! The staff there is so wonderful and helpful!! Will continue to go there for my pet needs!
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October 2023 by William B Adkison
Clean facility and all employees were extremely nice. Very impressed with the shopping experience.
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September 2023 by Edgbert Vanhymen
Absolutely delightful with people and their animals there although the line was extremely long I was standing out in an aisle it did move fairly quick they could have used another cashier but other than that they were super friendly and everyone seemed to know what they were talking about which is nice
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August 2023 by Nicole Roberts
Good customer service. Very little knowledge of products and aquatics. Make sure to Google what advice is given. Feeder fish 29c. Clean and organized.
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July 2023 by N Vona
Kaitlin is a fantastic store manager !!!!!Always willing to assist the cashier's making sure Petsmart's customer's are happy
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July 2023 by Penny Gorman
Showed up.on wrong day for cat grooming. My mistake!! Derrick was wonderful.let us in. Looked to see why groomer wasn't there!! .....because our appointment was NEXT WEEK!! He was so polite and kind!! You should clone him
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June 2023 by Annette House
Very friendly people and have everything you need for pets!!
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April 2023 by peter shaffer
Brought our Pomeranian puppy here twice. The first appointment we had an appointment for a puppy bath and hair cut. The groomer took it upon herself to switch it to a trim and we picked her back up essentially looking the same, even though we specified sanitary area, legs and an all over trim/shape up. We decided to give it one last try today with a different groomer same location (2 weeks later) and she looks absolutely awful. Her face shaping is awful and it looks like someone just took clippers and butchered her. We told numerous associates we were unhappy and they could care less.
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February 2023 by Aaron Almeter
Still don't remove dead fish; is that why this is the worst smelling store I've ever been in.. partially
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February 2023 by KC Olson
Had my dog, Cooper, groomed today. First time grooming appointment for him, I was a little nervous on how he would behave. Ariahna did a wonderful job with Cooper, he looks so handsome and his nails are trimmed! And Cooper was pretty well behaved, I'm sure because Ariahna is such a professional! Thank you!!
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February 2023 by Renee Eckam
Grooming was great my dog looks and smells amazing
