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“From now on when I go to the post office I am going to this one. The staff was so nice. Her name was Debbie and she was so informative and told me I didn't need to buy a bag for my package because it was priority mail and well I just felt like she was so helpful! I had brought tape which I've purchased before for packages for this same situation and came prepared to buy a bag as this is what I have always done in the past and no one has ever told me otherwise. Also makes me feel good knowing there is someone out there speaking up to inform customers! Thank you again!”
“Very nice and friendly Post Office with friendly people working. I find the location very convenient in the heart of Kenmore. I bring my elderly relatives to get mail and supplies and they all look forward to going here. Good Job.”
“Great service here! The postmaster Justin really takes care of the customers. Top notch post office and customer service. Highly recommend to go here. A+++☆☆☆☆☆”
“You couldn't ask for a better team. They handle quite a bit that really should be researched by the customer prior to stopping in. Dealing with the public is a job in itself let alone handling multiple, difficult questions with a rush of people all coming in at once. They're staffed essentially on a shoe string budget so we want to try and make their job easier because we certainly need them. Tips: Try the USPS web site for passport Q&A. Tracking info - go to the USPS web site for simple tracking assistance. Missing, late or damaged mail & packages - go to the USPS web site as they have a plethora of info to help assist you. Lastly, make sure your item is properly packaged / sealed for safe arrival as they cannot pack / tape loose boxes on site due to how busy it can be during the day. The office may seem slow one minute but two minutes later they could have ten people in line. They do have some packing materials on site for you to purchase and pack independently in the back area. Help them help you – Jerry Maguire :)”
“Best, friendly staff in the area. Idk if the people who deliver actually work directly out of the local offices, like it appears everyone here believes, but if that's the case, they should occasionally review their carriers- random.check ups, etc.My carrier on Mitchell Pl gives me Cleveland Ave mail frequently, and he doesn't always give me, my mail. I have informed delivery and I don't always get what I'm supposed to get. But at least 2x a month Im guaranteed to get Cleveland Ave mail.However, the staff at the counter are always nice, and I have never had a single problem at this location”
“I have been to a number of post offices in my life time, this is one of the best. The customer service at this post office is amazing. Anyone who feels otherwise probably started their experience with a bad attitude to begin with.All the negative reviews of the past year can easily be attributed to the Trump Administration and DeJoy.”
“I hope my cards arrive well...I asked for international stamps but the price seemed low.
Edit: They arrived quickly, I can't believe I paid so little for the stamps while at the Cheektowaga post office the employee asked me much more for simple "labels" (which worked well). damaged one of the cards)”
“Quick and easy unlike NYC where I used to live. Buffalo is much calmer. Just a heads up, they do close for a period of time during lunch hours. It's funny how things are reversed here. As a New Yorker, we'd go out on our lunch break to mail out packages. Also, there is no kiosk system here.”
“No line. Waited less then 2 minutes to be helped. Clerk was Knowledgeable and gave me many options but wasn't friendly and didn't laugh at my joke. Over all good experience. Now let's see when my package arrives in Colorado. Merry Christmas Post office.”
“I was really hesitant to use this location because of all of the bad reviews. Everytime ive gone in there though, there has NEVER been a line, and theres always at least 3 different smiling people behind the counter ready to help. Ive never had an issue here or encountered anything but friendly helpful employees. Im also ALWAYS on the look out for this google reviews famous "jennifer" , HOPING to get a glimpse of the person who has generated so many bad reviews. Ive been using this location regularly for the last 6 months and haven't had the pleasure of spotting her yet.”
“If you go to this post office location do yourself a favor and work with Darlene. I came in to send an international package and she walked me through the steps patiently and helped me get the package sent successfully. She was kind, helpful and very knowledgeable. Definitely would recommend working with her if you go.”
“I love this Post Office! All the people who work their are great! Fast, efficient, professional and always polite and fun to talk to! Special Thanks to Darcy, Larry, David, Matt, & Mike! Thanks Guys! Your the best!”
“I've been a route customer from this branch for 39 years and have never had a problem. Carriers are always very good about porch deliveries. Never a lost package and the same with the staff at the Office. Fast and efficient! Thank you!”
“Great post office these people work very hard and they have a counter that you can drop off pre-labeled Parcels so you don't have to wait in line. A well-oiled machine in my opinion”
“The service was really nice. I’m satisfied with it however, there was a Bengali guy named Muhammad was very disrespectful. My brother is a minor yet he was asking him questions when I his sister and mother was present there. He kept pressing us to go get the passport pic taken while telling my bother (minor) to make appointments. Then proceeded to ask if he’s slow because I was doing stuff on behalf of him. He needs to learn to be respectful towards everyone including people from his own background and talk formally. Shout out to the colored guy who helped us. He was amazing. Thank you! You made my day ”
“Today is Tuesday 12/12/23. It was approximately 11:13 am. Outstanding customer service. I wanted to say I witnessed an employee (guy who does passports), help an elderly woman with mailing her packages. She had picked a box too small and one of her Christmas presents was to the side and she said "don't worry, she will mail it another time". The employee asked for her permission to look in the box and said he thinks he could get a box that would fit everything. I was very impressed with his willingness to help and taking the initiative to get the right box for her packages. I told him as I was leaving "outstanding customer service"”
“I am so surprised to see many negative posts about this post office. I have never had a bad experience there. I actually choose to go to the Hertel post office even though it is farther from my home. It is busy at times but the employees move customers through quickly.”
“Can definitely be busy depending on time but it is a PO never had any real issues been going there majority of my life get a occasional rude staff but one major flaw they never answer the phone”
“I normally wouldn't review a post office but I think this one is doing just fine despite a lot of negative reviews so BAM - 5 stars! I've always had good service from various staff members when I stop in to mail out packages. I don't feel rushed when I'm trying to choose which stamps I want. I have not had any bad experiences, ever, for the 13 years I've lived in South Buffalo. People also seem to complain about their mail carriers but ours is very friendly, accommodating and all around great.”
“I like this email post, the lady always treats me very well and helps me with what I need, she is very helpful, it is a place close to me and I never have a problem. good and safe location”
“I was trying to have several packages picked up. I’m unfamiliar with the process, So I reached out to my local post office, which is located on William Street in Buffalo. When I called the night before I spoke with Alicia, who was extremely helpful, Giving the important information I needed to make sure my package pick up went smoothly. When I called back the next morning to let them know I forgot to submit the online request she told me “no problem. I printed out and gave him the information from your prior request” she went above and beyond to make sure everything went smoothly, even calling him after I had just missed him. He came back 10 minutes later and was nice as ever.”
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“Hey, I read some of these reviews and I went with mixed feelings to this post office. I had to ship out a package. I was ready to fight.Surprisingly I didn't encounter a tornado. In contrast, it was a mild southern breeze. Fun aside, Kris made me feel welcome and greeted me with a smile and processed the package speedily and we even exchanged some friendly conversation.It seemed that the other workers were professional as well. Kris exceeded my expectations by far. Good job.”