Capital One Bank prioritizes health and safety by temporarily closing select branches due to COVID-19 while ensuring access to ATMs. Customers can still use ATMs at open branches or select Target® locations. Reviews highlight helpful staff, including a security guard who assisted with using the automatic deposit machine and a teller who successfully processed a challenging cash deposit. However, the bank faces criticism for limited space, which makes it hard to assist customers comfortably, and the appointment system is problematic, often leading to errors when trying to book online. Overall, the service is appreciated, but improvements in accessibility and the appointment system are needed.
Security card was tall and friendly. Just spoke to agent Luis on the phone and he was very clear speaking young man.
October 2022
Security Guard was very helpful to me today he showed me how to use the automatic machine to deposit my check I like to give him a compliment but I don't know his name I was in there around 10:30 am if that helps I was very impressed with his help.
October 2022
Worst bank to wait for a window teller over 20 minutes waiting, that’s just ridiculous.
