Capital One Bank focuses on health and safety, temporarily closing select branches due to COVID-19 while keeping ATMs accessible. Customers report long wait times and occasional rudeness from tellers, with some staff lacking knowledge. However, many find the credit card services efficient and reliable, with easy account access. Long-term customers express satisfaction with the bank's overall service, despite changes over the years. Overall, Capital One Bank receives a recommendation for its financial services, although improvements in customer service and branch operations are needed.
Long time on line To be service. . same times the tellers are rude. same times do not know what there are doing. Need to security guard.
July 2023
I don’t have a regular savings or checking account but my credit card is covered by Capital Bank and it’s great and efficient to deal with. No issues with getting into my account at anytime. But I also never miss payments or or max my card. Always try to park my balance or at least the statement balances.
February 2023
I've been with this bank since they were The Bowery.There have been many changes, but I'm still satisfied with the service.OVERALL: I would recommend this financial institution
