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“Family First Federal Credit Union has been right by our side during our home renovations, which are nearly wrapping up. May and her team helped finance the project and thanks to Family First, we have our dream home. They are kind , courteous and responsive. Thank you Family First!”
“I've been doing banking at this location for over 30 years. Throughout the years and changes the one thing that has never changed is the amazing customer service this branch always provides. Going to this bank is not just a transactional event, it is visiting close friends who make you feel like family. Tim, Jen, Rita and the crew always give me the best service anyone can ask for along with always being upbeat, positive smiling and happy to see me. They always are interested and how I'm doing and that I'm doing well. They always help me with my banking needs and always are sure to take a look at my portfolio and make sure I'm taking advantage of all the things Kinecta has to offer. This branch is heavily focused on paying attention to the small and important details that larger banks always miss on. Everytime I get cash there, they always take the extra time to make sure my bills are all facing the same direction when handed to me across the counter. The place is always clean, has appropriate upbeat music on an appropriate volume level for their customers to better enjoy their experience. Not to mention free coffee and tea as well. I enjoy my trips there so much that I never use the ATM or their new drive up window.
If you're a stickler for customer service, then I suggest giving this crew at Kinecta Webster a shot!! I couldn't be more pleased and look forward to my next visit. Cheers!”
“We have been customers of the bank for over 17 years, in two different states. Both locations we used as our main branch gave impeccable service. The tellers go out of there way to recognize us & remember our names. It's a personal touch of each branch. We have also used the bank for other services, and have had nothing but top notch service. Another thing I appreciate about the bank, is they don't nickel and dime you on service fees alike other banks. Rather I have an acct with them or not, they understand if I'm happy with there services, I'm more likely to refer others to them.”
“Cherise McFarland, she is very professional , human, very helpful the way explain everything to me was very easy for me to understand. I appreciate her lot the and way she handled things for me ?.”
“Thank you again Nick for all the help on getting me set up with my first credit card. He checked in multiple times to make sure I was situated and gave me all the info needed.I am glad to be a member of family first.”
“I have been banking at PFCU for over 20 years. From auto loans to personal loans to credit cards they have always provided very competitive rates. But by far the best part of banking here is the incredible customer service I receive. They have gone above and beyond to help me meet my needs and goals. It's also just really nice to call your bank and speak to the same person you have been for years!”
9AM - 6PM
1425 Jefferson Rd, Rochester
Banks
“My Kinecta branch in Henrietta provided excellent and timely support during my process to purchase a car. They offered an excellent rate and provided almost instant qualification and they also quickly provided a release lien from a car that was paid off long ago. Jason C was super responsive. I greatly appreciate all that he did to support our efforts.”
“Went through Family First FCU to finance my first house and they were extremely helpful! Not only do they have a great First Time Homebuyers grant, but they helped me utilize every resource available to make sure I was able to buy my dream home. Mortgage consultant Julie Vella was great to work with.”
9AM - 5PM
475 Plank Rd, Webster
Banks
“Best customer service I've *ever* had at a bank. They greeted me by name the second time I walked in!! Plus, their accounts are very friendly to customers (virtually no fees, etc). Check them out!! I've been a customer since 2016, and I have *never* had a complaint with them!”
“Best banking in Greece. Love that there is 2 ATM lanes where other banks only have 1, the iPhone app is outstanding, and all of the tellers and staff inside are wonderful to work with.”
9AM - 6PM
824 East Ridge Road, Rochester
Banks
“Today I was having trouble downloading payoff statements for our mortgage. I called and thank goodness Natalia picked up the phone. She had all the answers. She was patient, professional, and thanks to her we will have all we need sent directly to our email. Thank you!”
“ALICIA is a wonderful boss. She makes all her workers happy. Keep up the good work boss.Ayes is my favorite teller always has a smile on her face & is very happy. Please give them a RAISE!!!”
“Always a pleasure to do my banking here. Everyone at this branch is so polite, helpful, happy( smiles) and efficient at their job. That's why I give them ⭐⭐⭐⭐⭐ star...”
“Wonderful staff and services! The staff is so diverse and friendly while maintaining excellent customer service. My wife and I have been loyal members for years and plan on continuing to only bank here!”
8:30AM - 5PM
100 Marina Dr, Rochester
Banks
“We have been members of credit unions for over 40 years (would not consider a bank ever again if I had a choice) and members of Summit Federal Credit Union for over 9 years. Not sure about the negative reviews I read about them but I have always found them to be exceptionally customer oriented, professional and always answered any questions or concerns we had immediately. I have never called Summit and gotten a negative response. Their employees are exceptional and extremely helpful when the older generation (like me) have questions about accounts. We transfer money to our daughter and grandson quite often (who live out of the country) and everyone has always been helpful with paperwork needed to complete transactions. We are so glad SFCR exists and would not consider going anywhere else for our banking needs.”
“Was in speaking with Gabriella about a credit/debit card issue. She was extremely helpful and patient. took time to explain everything,and made sure I was properly taken care of and set up before leaving.”
“I have been a member of Canadaguia National Bank for a number of years. I personally have not had a greater banking experience. I have my Business accounts,personal, mortgages and home equity loans through Canadaguia National Bank. The staff are amazing”
“My mom has an account here and we have had to come into the branch a few times for various things and EVERY TIME we are greeted with the best customer service around. All the staff are friendly and knowledgeable and willing to assist any way they can. Helpful over the phone and even will give a heads up to another branch if needed so they can assist as soon as you walk in. Top notch!”
“As a local car dealer who needs answers quick for our customers, Madeylin at the Irondequoit branch goes above and beyond to help assist us and our customers!! Awesome job!”
“We opened an account at the Penfield CNB office. We were greeted on arrival by the tellers and quickly directed to Brien's office. He was friendly, efficient and explained everything to us clearly, even bringing things to our attention we weren't familiar with! Great experience!”
“I have been with CNB since it opened. I think it's the best bank I've ever had to work with. It's like, "Cheers" where everyone knows your name. I've taken out loans and they've made it incredibly easy. Paying my mortgage is a snap. They do have an app that you can use whenever you want. They are great and really friendly with my children. I won't be changing banks.”
9AM - 5PM
7724 NY-96, Victor
Banks
“Nick (General Manager) was very helpful and patient while helping me straighten out an issue with my mortgage company. Even though the issue was on the end of the mortgage company and not on Chase. Much appreciated!”
“I agree with the other positive reviews. The staff are very friendly and helpful and I've had nothing but good experiences here. Convenient location, easy parking, good hours, and attractive premises. Highly recommended!”
“Beautiful new facility with 2 drive-thru tellers and 2 drive-thru ATM's that have a lot of room for cars. **As of 12/20 Google Maps has not yet updated to show the new ESL building and parking lot layout, but rest assured, they are there and open.”
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“Thank you to Kaliegh Zwald for going above and beyond for me! I called asking about different loans like home equity versus home improvement because I want to update my kitchen. Kaliegh was so patient and so kind and explained every single option and answered every one of my thousands of questions. She was incredibly professional, and made me feel at ease. Thank you!!”