This CVS store is highly praised for its friendly and helpful staff, who are accommodating, patient, and customer-focused. The store is always organized, clean, and well-stocked with items not found in nearby stores. Customers appreciate the prompt service and the welcoming atmosphere, including a helpful drive-thru pharmacy. The employees, including the manager and associates, are consistently polite and caring, making shopping a positive experience. Many reviewers mention how much they enjoy visiting this location and express appreciation for the staff's great customer service, especially in the photo department.
Staff are very helpful - when you finally get to them. Since the Katonah location closed, I've waited 30+ minutes for the phone to be answered, prescriptions can take days to fill, and the lines for pickup are getting longer and longer. Clearly understaffed - or badly organized. They just seem incapable of dealing with... read full comment
September 2023
Do not get your prescription here. They are understaffed and you will wait in long lines and often the text alert does not match the actual “filled” status. And they do not answer the phone.
July 2023
Terrell was extremely helpful and kind. I was greeted upon entry and received additional help finding what I needed. Thank you!
