KeyBank is a large financial services company based in Cleveland, with over $93.8 billion in assets. It offers a range of products and services, including investment management, retail and commercial banking, consumer finance, and investment banking. Customers can access these services through branches, over 1,200 ATMs, telephone banking centers, the website, and a mobile app that provides 24-hour account access and financial products. Reviews highlight positive experiences with friendly and helpful staff, especially at the KeyBank branch in Ballston. Customers appreciate the staff’s dedication, kindness, and ability to connect personally, making banking feel more welcoming. The manager and team are praised for their assistance during the pandemic, working efficiently to open accounts and provide services despite closures and restrictions. Long-term customers mention their loyalty and preference for this branch, particularly noting the helpfulness of tellers like Trish, who is described as kind and attentive. However, some feedback points to issues with the ATM drive-thru. The ATM’s horizontal card slot and slow operation have caused inconvenience for customers, with some needing to open their car door to complete transactions. Despite this, overall experiences at the branch are positive, with many customers feeling recognized and valued when visiting. In summary, KeyBank offers comprehensive banking services delivered through friendly staff and accessible locations, though some minor operational improvements could enhance customer convenience.
Keybank is one of many Local Bank's that service the Capital Region of Upstate NY. Keybank has multiple local Bank branch locations throughout the entire Capital Region.
January 2024
The manager, Andy Ortiz, from the Key Bank Ballston Branch, has been extremely helpful in navigating the process of obtaining business bank and credit card accounts for several of my businesses.It has been pleasure to work with him throughout the entire process.
March 2022
The drive thru atm machine is awkward. First you put your card in horizontal instead of vertical like most places. Its impossible to reach it from your window. Many customers have to open the door. It is slow too.
