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July 2024 by Leonardo Sosa jr
Bought some spark plugs for my honda pilot.The front desk personnel was great on helping me with the part.
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July 2024 by Alfredo Vargas
I had never purchased a vehicle with Casa Honda and I was impressed of their good service and packages they offer, I highly recommend Casa Honda to anyone!
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June 2024 by Melissa Lara
My appointment time was for 8:45am. I was told it wouldn’t be more than 90 minutes max. It’s now 11:45am. I feel like I’m in a SpongeBob episode.
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June 2024 by Matt
Good service. Knowledgeable and efficient. There was one small issue and this was handled perfectly by Maria so will be using them again in future.
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June 2024 by J N
My service advisor Tom, and the service manager Mike were super helpful dealing with my repair on my civic. Went above and beyond getting me a loaner for the few days it was in for some warranty work. Really professional guys.
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June 2024 by jesus solis
Wow called to get a quote for a part and got transferred and they hung up. Call back approximately five times went to answering machine , robot machine answering machine. Nobody’s answering the phone for business way to go El Paso Casa Honda in las Cruces
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May 2024 by Paul Thomason
Rich, and Braden where patient, thorough, and attentive. Buying a car has become a complex tedious process. The paperwork is daunting. These two, along with Robert, the finance manager, made the process as easy as it can be. They were all very professional.
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May 2024 by Lauren Tierney
I purchased a 2021 Honda CRV from Casa Honda January 31st 2024 and still have not recieved my title and registration. I am at risk of suspension of license and registration by the DMV and cancelation of the insurance policy if I don't recieve the title by April 19th. I've not recieved any information on this from Casa Honda aside from "we are sorry, be patient, we are working on it"... I'm concerned that I was sold a vehicle that the dealership did not have posession of the clear title at the time of sale which is illegal in New Mexico.
UPDATE: Buyers beware of this dealership! Well, it is May 21st. So far 4 temporary plates and it has been crickets at CasaAuto Honda… no one in the titles and registration office answers/ or returns calls… going to the manager then to the NM attorney generals office if necessary.
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April 2024 by kristen palmer
The whole team was awesome start to finish. Easy process. Braden and Aaron took exceptional care of me as a new car buyer and most of all I love my new car! Thank you Casa Auto Group!
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March 2024 by Chukwudi Okoli
Took forever to order my front bumper replacement then they claimed that they “lost it during shipping”
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March 2024 by Patrick James Garcia
Made an appointment for an oil change for Saturday morning, but when I arrived I was told it would be a 2.5, or 3 hour wait due to being short staffed. Very similar to you're not getting your mail delivered today because we have no letter carriers. C'mon Casa let's get some plan B's in the mix, or have a strategy for no workers available?!
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January 2024 by Phil_- E -_Phil
Professional Quality Service. They're taking care of my faithful steed as I type this review.
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December 2023 by Marianna V. Alvarez
I recently trade in my Jeep 2019 for a Hyundai Santa Fe 2023 and Martine from finance was such an angel and Braden who was our sales professional was another angel who make our dream real stress free very easy and smooth process. I recommend Braden Tidwell if you’re looking to get a car he is your guy and Martine from finance! Thank you Honda for the awesome experience!
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November 2023 by Andrew
I had the worst experience today while getting a lube, oil and filter (LOF) on my Honda. I arrived at 9:25 (with an appointment) for 9:30 or 9:45. The car was not put on the rack for almost 40 minutes. The maintenance was completed at 10:55. I assumed that because I saw it parked in the lot. I did not get my paperwork completed until after I complained to one of the finance managers. I finally paid and left at approximately 12:20. THREE hours for a LOF with an appointment. Very disappointed.
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November 2023 by Jaquelynn Flores
Purchased a 2024 CRV-Sport Touring and had it delivered to Albuquerque. The experience was fast, easy, and stress free. Braden was easy to work with and took extra time in Albuquerque to ensure I knew how the car would work. He and JR between my father in Las Cruces and me in Albuquerque to find the vehicle I was looking for. Levi with Braden drove my CRV up to Albuquerque and left it clean and well taken car of. It was a very good experience.
