Webb Toyota is a Toyota dealership in Farmington, NM that offers a wide range of services, including new and used car sales, auto repair, auto body repair, and financing. Customers have generally had positive experiences with the dealership's service department, describing the staff as professional, polite, and efficient in getting them back on the road quickly. One customer shared a detailed account of their experience with Webb Toyota's service department. They had purchased a 2021 Toyota Highlander Platinum and encountered issues with the moonroof seal. The dealership initially worked to resolve the problem, replacing the seal and attempting to address the wind noise. However, the customer continued to face issues with the moonroof, even after visiting a different Toyota dealership for assistance. When the customer returned to Webb Toyota with the ongoing problem, the service team initially indicated they would work to determine who should cover the cost of the repair. Unfortunately, the customer was later informed that Toyota and the other dealership would not cover the cost, and Webb Toyota also refused to do so, leaving the customer responsible for the $700 repair. Despite this disappointing experience, other customers have praised Webb Toyota's service department, describing the staff as knowledgeable and friendly. One customer who takes their Chevrolet vehicle to the dealership for service has had positive experiences with the service team. Another customer, Jared Alcon, was commended for his personal and informative customer service. Overall, Webb Toyota appears to be a reputable Toyota dealership that generally provides good service and customer care, though the handling of the moonroof issue for one customer was less than satisfactory.
Went in as walk-in for an oil change and got in right away. Courteous and professional quality service. Upon completion of the oil change, very thorough examination and explanation of what servicing is recommended. Much more inexpensive than Jiffy Lube as well.
December 2025
My experience with Webb Toyota service department was great, my experience was professional, polite, and they had me back on the road pretty quick to get back to my day, very impressed with my experience.
December 2025
The techs always do a complete inspection. I can trust them completely on the work they do!
