-
December 2022 by David Hands
For whatever reason they can't even keep one piece of paper on file, and due to that I was prevented from putting any money into my account and they refused to cash my checks, do not recommend unless you enjoy feeling like you got robbed every time you have to deal with them
-
October 2022 by Katrina Wood
Horrible customer service and terrible banking. It was a terrible bank as ACU, but only has gotten worse since the switch to Sandia.
-
August 2022 by Matthew Prespentt
Idk if understaffed or something new with change to Sandia federal. But waits are horrible and staff not helpful.
-
July 2022 by Pam Bailey
So far horrible. Can't access my account for 7 days now! Card activation center says I need a primary phone number or they won't a private. I've always had a phone number on my account. Said get hold of bank. Right! Closed on 1st. Holiday weekend. Lines on Saturday around the block! In meantime bills are late and I have no access to my money!Who's idea to do on first when people get their checks and on a holiday weekend. No brains!May change my bank!
-
June 2022 by Yee C.
I did a wire transfer to my friend in NM. Animas CU which is now merged with Sandia Lab Fed CU had been uncooperative with my bank, Chase in NY. We did a recall for the funds since this CU refused to give the funds to my friend on 4/8/22. CU refused to speak to me and staff were rude when I called. They had been unprofessional and uncooperative with my bank in returning my funds. I had reported them to different agencies as the funds were intended to help pay for a child's medical treatment in Korea. Instead, they held onto my money for 2 months and kept demanding paperwork from Chase. They also wanted me to complete a form but never sent Chase the form. They don't know what they are doing. Trying to reach their administrators is useless since no one responded. Katie, manager at Farmington is heartless when I told her my money is donation to help a child and like the devil in disguise, she wasn't helpful. Katie handles the case as per their customer rep when I called. Katie would tell me she doesn't know anything about the case and shows no concerns even though there is a sick child involved. She also said she doesn't make phone calls when I told her the staff at the executive office of Chase had been trying to reach her. I asked to speak to her supervisor and was told there is no one. I also called Sandia Lab Fed since they merged but no one calls me back. I left messages for Ms Smith, one of the supervisors. I also tried to reach out to their board of directors as they should know what kind of staff they have serving the community but was told emails are restricted. I was able to leave a message for their current CEO but no response. Nora, manager at Chase continues to f/u on our recall as Animas CU- Sandia Lab Fed continues to hold onto my $9500 for past 2 months. Anyone who is a customer or want to join this CU should be careful of your money. The staff don't care and even when I have all the transfer paperwork including managers and bankers from Chase who verified I am the sender of the wire transfer, CU had not returned my money. For the 7 yo girl, last I heard was her blood pressure dropped and in critical condition a week ago. . She missed the window period for the stem cell treatment. The child who is an orphan deserves a chance to live but Katie and her credit union destroyed her hope and chance. I want everyone, not just residents in NM to know how uncaring and inhumane the staff behave in this credit union. I don't want any consumers to have to experience what I am going through with this credit union.
-
October 2021 by Rob Minert
Been banking here before I could read or write
-
February 2021 by Erin Songer
This bank is horrible. Horrible at communication, horrible at customer service. Takes days to hear back from anybody. I do not recommend this bank to anybody. There are bunch better credit unions available in SJC.
-
February 2021 by Nick Chamberlain
Great people
-
May 2018 by Susie Palmer
This bank reminds me of the DMV. Very unhelpful and inconvenient!
-
April 2018 by Kylie Green
This is the only bank i've used that acts like they care if i'm a customer or not. every other bank in town just wants your money theses guys care.
-
October 2017 by R G
Great customer service good doing business here.
-
July 2017 by Lori Morgan
Great bank and convenient. Always very helpful and friendly with smiles.
-
January 2015 by Mr. KANG
Never had an issue..always works with me and hours are reasonable
