Macy's is a well-known department store chain that has been serving customers since 1858. With over 740 stores across the country and an online presence, Macy's offers a wide range of products, including fashion brands like Ralph Lauren, Calvin Klein, Clinique, Estee Lauder, and Levis. The store features clothing, shoes, housewares, gifts, and furniture in select locations. Customers often appreciate the helpful and friendly staff, especially in departments such as men's suits, fragrances, and makeup, where knowledgeable employees enhance the shopping experience. Some reviews mention that in-store selection can be limited, but online options are more extensive, though the return policy is strict with a 30-day limit. Parking and store organization receive mixed feedback, with some noting awkward parking angles and occasional disorganization on multiple floors. Overall, Macy's provides a pleasant shopping experience with attentive service, making it a popular destination for fashion, beauty, and home goods.
Excellent service from Carlos in the perfume department. He was very kind and understanding, answering all my questions. In the end, I ended up buying three perfumes, and I don't regret it. Thank you, Carlos.
March 2025
Rasheeda in the men's suit department was exemplary in her service and knowledge. A true gem of Macy's at the Willowbrook Mall!
March 2025
Had an old school shopping experience at the Macys today. What do I mean? The staff were helpful, friendly and knowledgeable about the products in their (men's fragrance and womens makeup) departments. These are the reason you shop brick and mortar rather than clicking on your laptop
