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“I had a problem with my phone, Verizon customer service was horrrrrrible (Manny/Trillion/Shian & Justin) were excellent, my problem was so unheard of that it literally took them all to fix my phone, they were patient, helpful, showed concern, worked together and made sure I was a happy customer before I left…….Im never going to any other location and I live approximately 20mins away and there is a location 5mins away from me!”
“Mark was fantastic! He was so helpful with my upgrade and it was completed so quickly. He answered all my questions and it was a very positive and exciting experience!”
“Haley helped me so much. I'm not tech savvy at all, and make me getting a new phone and the best deal possible! 5 stars isn't enough for a recommendation. Thank you again.”
“I WANT TO GIVE CHRIS, JULIAN AND BLANCA A HUGE SHOUTOUT AND THANK YOU FOR BEING THEMSELVES AND ASSISTING ME AND MANY CUSTOMERS THAT I HAVE BROUGHT TO T-MOBILE I APPRECIATE YOUR TIME AND PATIENCE TO MAKE SURE WE ALL WERE HAPPY AND YOU ALL KEPT SMILE ON OUR FACES KEEP UP THE GOOD WORK BECAUSE YOU ALL ARE AWESOME MUCH LOVE SAM”
“Great experience. We were greeted right away and a representative was quickly there to help. Got exactly what we wanted, offered more items but were not pushy to sell. Gave us exactly what we asked for.”
“5-star customer service from Awilda; we entered T-Mobile at the Short Hills location for a new IPhone for my niece, as her battery was draining, and her phone would shut on and off.Awilda was helpful and hands on from the beginning of our interaction until the end. She even checked to see if it was possible to trade my niece's older IPhone in before continuing with our transaction.T-Mobile at the Short Hills mall should be very proud to have customer service representatives like Awilda, and it would be great if someone from the corporate office makes sure that this feedback gets to her.”
“The customer service here is top notch! We went to several other tmobiles in the area to get help with getting a replacement SIM card for my partner’s phone and they didn’t give us the time of day as they were busy with other people. Not only did this location immediately assisted us, they even gave it to us for free! They are so kind and would definitely go back here for anything I need with our phones moving forward.”
“My wife and I recently visited the store and had an excellent experience with Puma. She was knowledgeable and friendly. She took the time to understand our needs and recommended the perfect deal for my wife. I appreciate her honesty and the lack of pressure to buy the best 4th of July promo. The store was clean and well-organized, making it easy to find accessories and compare different devices. The checkout process was quick and seamless. Overall, I highly recommend the Middlesex location for anyone looking for a new phone.”
“[2nd Visit, AUG 31, 2022](arrived an hour earlier and got a door right away)check-in & get a door at the office —->park & wait for unloading (just 20 minutes) —->paperwork at the truck by a worker*** nice & professional workers*** overnight parking available*** early check-in available*** quick unloading[1st Visit, JUN 15, 2022]check-in & get a door at the office —->park & wait for unloading (30 minutes) —->paperwork at the truck*** nice & professional workers*** quick loading*** flexible appointment time”
“Katyana Perez was such an amazing T Mobile representative. She was very knowledgeable and radiated a great deal of positivity when answering my questions and concerns. The team also works well with each other and keeps the store running smoothly. I would definitely recommend stopping by and getting your business done with Kayana Perez at the Menlo Park location .”
“Where do I start Dwayne so such an amazing team member her be explained everything very well any questions I had he made sure I did not leave the store until I had no more questions he’s a valuable employee to the team he seemed like such an outgoing person I can tell he really cares for his customers thank you so much for that amazing experience”
“This review is for that best customer centric rep Leo. He is beyond amazing and the way he helped us with porting my husband’s phone number was beyond amazing. He solved the issue in 10 minutes that this store manager and another rep couldn’t resolve and just misguided us to contact the old service provider. Thankyou Leo!! you are truly amazing!!!!”
“Great experience! Robert greeted and diagnosed issue. He tried to help me get seen quickly. Calif helped to find Shaleah and she was fabulous. So efficient elegant and helpful.My SIM card failed and they replaced it quickly. Back in action.”
“I only went to this location to pick up a pre- order phone, friendly customer service, efficient, I was in and out 10 minutes later, just what I wanted and needed.”
“I had a great experience with Chris in the Edison location. He was knowledgeable about how to switch to Optimum. I appreciate his patience as he helped me navigate through the transfer process. He work swiftly and it only took approximately 20 minutes to get a new service.”
9:00 AM - 6:00 PM
21 Bayard St, New Brunswick
Internet Service Providers
“I have no idea what the purpose of this building is. I know it is owned by Verizon, and it's possibly a corporate office. However, it is a very cool brutalist building, and for that alone, I enjoy it.”
“Excellent customer service the beautiful Hispanic Dominican young lady was amazing.....I have a hard time pronouncing her name (Fran Leslie) but I told her how great she is....she helped me and explained to me the different products and made everything go smoothly.... She's the best ”
“Not usually a fan of Verizon stores but the crew here was fantastic. Rob W. addressed my issue immediately and had us out in ten minutes. Hh had to go in the back and I wasn't sure if we were supposed to wait so I asked my daughter who didnt know either. Rob's coworker Ed K. Overheard and gave us all the info we needed. A+ customer service in a Verizon store where I have come to expect less than that. I think I will come back to this particular store even though it's 15 minutes further than my local one.”
“Holley and Sneha were so helpfull and nice. They went above an beyond to help me out with a smile in their face. Great customer service. I'm very grateful. Piscataway NJ office”
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“Stopped by here on a Sunday morning sometime after store opening to drop off my trade-in. Service was quick and the store associate helped me right away. I was in and out of the store within ten minutes. I’d recommend going early in the morning when the store opens to avoid busy crowds and the store associates being spread too thin.”