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February 2024 by Jim W.
Good to buy an instrument as the next guy, but if you're selling, make sure to have the Reverb app at the ready. They WILL lowball you to kingdom come. I went to sell a guitar in there recently, got quoted at a pittance, went to the guitar center across the street, and they quoted twice what Sam Ash did. Dishonest and downright criminal.
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January 2024 by Michelle Capp
Ordered a bass guitar for my husband for Christmas online. Got a call from the manager of one of the store that they only had the “play model”. He reached out to other stores to find they all of them only had the play model left. I agreed to one from the Ohio store which I was told was in excellent condition. The item was received in a different brand box, barely any packaging around it to protect it during shipping, and something was rattling around inside the bass broken. I understand these things can happen, but had it been protected during shipping, it probably wouldn’t have this time. I tried doing a return/refund through the 800 customer service number but no invoice or packaging slip was included when it was shipped, so I had nothing to return with it so they could refund my payment. Called the store I initially spoke with, they issued a call tag for FedEx to pick the item up, which FedEx did on 12/28/2023. On 1/3/2024 I contacted the store again because I heard nothing back from them. It was confirmed that they had received the item back, but my refund was not issued yet because the store manager was on vacation. Not acceptable! Someone should be able to do refunds for him…. Was then told they would have the district manager reach out to me to settle the issue…. It’s not 4 days later and I’ve heard nothing. I opened a case with PayPal to try and get my refund 3 days ago and they’re not even responding to that at all. Very unprofessional… very disappointing for a company like this to handle an issue so badly… I will never shop this store again…
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January 2024 by Thomas Garner
I had the most amazing customer service. Dave at the guitar counter was very knowledgeable and helpful and his willingness to help myself and my son who are new to guitars was very appreciated.
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January 2024 by John K.
Great experience doing business with the gentleman at Sam Ash in spring field NJ. Mike "Tag" was a pleasure to work with. More then fair trade in value that you will not find at guitar center. Got a great deal on a killer guitar . Thank you .
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December 2023 by Gerard Field
The staff at Sam Ash are super terrific. These guys really care and they are a pleasure to talk shop with, I have been a Sam Ash customer for 45 years. I had an error in the delivery, so I went to the Springfield, NJ location, and these guys really stepped it up. They gave me a discount for the inconvenience and had the correct item shipped to me the next day at no expense to me. They are always super attentive to all my requests and make every effort to meet customer needs.
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December 2023 by Fog Blog
The minute you walk through the doors at Sam Ash your eyes experience an exciting environment full of musical goodie's . Salesmen are always polite friendly and very helpful. Sam Ash always has a great stock and variety of instruments, if you don’t see what you’re looking for they will get it. A really great store.??????
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December 2023 by Paul Tuttle
Great service at the Springfield NJ location. Kyle D. Was exceptional help. He’s the reason I walked out with a guitar. Had no intention of buying one was just visiting the area and checking out the store. Thank you Sam Ash and the employees at that location that made me feel welcome.
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December 2023 by Luis Motta
I was looking for a C Trumpet and was having a difficult time finding one at a decent price anywhere nearby. Fortunately, Sam Ash had one in stock that had been sitting around for a few weeks and surprisingly nobody had picked it up yet. I tested it and, while it wasn’t necessarily professional quality, it was very well priced which made the decision to purchase this horn very easy. Definitely a great backup horn to have in the event you find yourself needing to play at church services which oftentimes require a C Trumpet (or a lot of transposing on the much more common Bb Trumpet, which is not always ideal). ?
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November 2023 by Carissa Johnson
Everyone was super helpful at Sam Ash. The staff took extra time to teach me about sound gear and it made an incredible difference. I am so grateful I stopped by and they were able to help me find and figure out exactly what I needed.
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November 2023 by Kenneth Farrell
I want to shower praises on two employees of SamAsh in Springfield NJ who went above and beyond to secure a Hohner Accordion for me after I received a damaged accordion initially. Five stars to Jeffrey Kurtz, Sales Associate, and Joe Cardone Operations Manager. Customer service was exceptional and friendly over the several weeks it took to get the damaged instrument back to Hohner and under full warranty ship a new accordion. I live in Atlanta Georgia but originally from Queens NY.Although there is a SamAsh store here in Atlanta, Jeff, and Joe in NJ took the ball and ran with it and stayed with it until I was satisfied. Way to go!!!
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October 2023 by Krown Sleigh
Super knowledgeable staff , amazing selection and affordable used and new equipment. Drop by if you're a musician by trade or spirit if you're ever in new jersey. Ill be back for that gorgeous sunburst classic Gibson in the cabinet guys.
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October 2023 by Cathy Harrity
Sam Ash has been my go to music store for 20 years. The company excels in customer satisfaction. Plus, the store full of music equipment at competitive prices and they make you feel comfortable as you walk in and try what ever item you want
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October 2023 by Kay Louis
I went in for new guitar strings but when I got there Michael went above and beyond. Serviced my guitar better than when I went to guitar center. I’m definitely coming back. Ended up purchasing a bass while I was there too. Couldn’t help it.
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August 2023 by Greg Gesslein
The Springfield NJ Sam Ash location is great! Everyone is really helpful and knowledgeable especially Mike in the guitar section. Mike always works to match you up with the right gear for you whether it's a guitar, pedal or strings. He is very trustworthy and I highly recommend this store and Mike in particular.
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August 2023 by Zr potato-_-シ
I went to buy a keyboard mixer and the person who helped me was so helpful and patient. He was explaining everything I needed to do answering every question I had. Went arabice and beyond and wrote down in a piece of paper what was needed and how to connect everything given my circumstances. Absolutely friendly people will be coming back. Everyone is super helpful and friendly
