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“This year I have been a T-Mobile customer for 20 years. Yes 20 years. When this store opened close to my house I was very excited for the convenience. I was pleasantly surprised by the customer service. Not only were they very courteous and friendly but they were also very knowledgeable and if they didn't know the answer, they would get one.”
“Figs Was Such A Pleasant Experience Her Vibe Is Unmatched Honestly If You Decide To Come Up Here I’d Definitely Suggest Working With Her . &’ She Did Exactly What i Needed Her To Do ❤️”
“HRO in general is awesome. And Harry was the man at New Castle. He was always polite always welcoming and so so helpful. He had to leave for a personal issue and since then I have been dealing with random sales people all of them seem very smart. Sometimes a bit awkward asking a question because they don't seem very receptive to questions and not very enthusiastic. Maybe I got spoiled with Harry. If I can give one piece of advice : bring Enthusiasm into your client interactions. Everything else will fall into place.”
“These guys are not quick to respond to inquiries and their website has been out of date for some time.The Canadian Dealer Vinyl Sound is also poor for any communications.The BAT gear sounds fantastic but their customer service could be better.”
“I have had nothing but GREAT service at CB JOE! And that is hard to say this day and age from other retailers I have worked with. Jim has helped me through issues with appliances with minimal cost or time for me! Forget the big box stores, CB JOE has competitive pricing and fantastic customer service.”
“If you need a home theater installed, security cameras, speakers, AV controllers and more, look no further then Symphony Hi-Fi. I call on Leo and his team for all my high tech needs that I have no clue how to install and set up. For over 5 years now he and his staff have provided me with top notch products and the very best customer service! Highly recommend!”
“Everytime i go to this store i walk out with my problem solved if something was wrong with my phone the phone Tech had me out of there less then 5mins and my phone had no problem since if they had a 10 rateing i would of gave him and that store a 10 rateing. Adams four shopping center Wilmington, del”
10AM - 5PM
511 E Basin Rd, New Castle
Electronics
“My store in new castle is the best. The people are wonderful they are kind respectful and curtious. When I have a problem they address it right away. Thank you for everything. Mary Ford.”
“Always helpful even though I didn't buy my last phone here. It's time for a new phone so I will definitely purchase from this store. Mr. Lee and his staff are great and patient.”
“José was nice and helpful. The only thing I wish I was told (not sure if he knew or not) that my phone didn't come with a charger just the cord so I couldn't/can't use my new phone until I get my charger delivered. I hope it was unknown or just an oversight if not it would have been nice to know. Other then that I've always had a good experience here.”
10AM - 6PM
3616 Kirkwood Hwy, Wilmington
Electronics
“Yessica the Manager was super helpful and friendly. I also previously spoke with Judy on the phone and she was also very kind. I had some trouble activating two hotspots and Yessica was able to get me squared away with a smile and lots of helpful info. Would highly recommend this store and team!”
“Vince was so helpful and really listened to what I wanted, I was very pleased and he did 2 new phones plus names and activation in under 30 minutes and even help me pick out a phone from the brand love. Please go to him, my experience with the owner was about an hour long nightmare, but i'm glad I returned to see Vince. he knows his stuff. Thanks Vince.”
“There is a really sweet lady who works in the pharmacy, she has braids, we just had a great conversation and I just want yall to know she has an amazing personality and customer service! She's a sweetheart ”
11AM - 7PM
1100 Maryland Ave, Wilmington
Electronics
“Excellent customer service ! They repaired my phone screen in less then 30 min and they will take the Extra mile to help you. Especially sal, he’s a beast. Keep it up guys !!”
“Both of my children attend Mannington Music School. They LOVE going & as parents we couldn't be more excited for our children & their creativity. The school is a great set up, immaculate and the staff is always friendly!”
“I visited several other locations recently and in the past. This location by far has the best customer service in the world!. A few days ago I had Mike who went far and beyond to meet my needs. He was very knowledgeable and was the most helpful representative out of all the TMobile stores I've visited. He had all the answers and advice I was seeking. I ended up wanting another item and was dissatisfied with the service I received yesterday at location closer to my house so today I went back to purchase that item at the Newcastle one again and was extremely pleased with Bill. He helped me in the most professional and caring way. I'm glad I came back to experience greatness again!.I would give this location a thousand stars if I could!. Definitely the best TMobile store around! They are up to date on pricing compared to other locations and welcome you as soon as you arrive each and every time!. Thank you for being who you all are. You all enjoy your job and it shows! I greatly appreciate it!”
“The team at this store was very helpful going above and beyond to help their customer out. The store manager called another store and worked it out with them to make sure there’s very little issues with getting my account set up.”
“Have been dealing with them for years. They always get what I need as quickly as possible and at reasonable prices. Mark is very knowledgeable about the products he sells.I will continue to do business with them.”
10AM - 8PM
1405 N Dupont Hwy, New Castle
Electronics
“I bought my phone from thereYes I will beback on Thursday to buy 3 new phones from there. My phone battery went and I need to get the same phone it wasK92 phone that was my favorite one”
“I ordered a crock pot, and the price was reasonable. I ordered a second crock pot to share as a gift. The store was organized and the clerks were willing to help me with my order. They also gave me a shopping cart to carry the products to my car.”
Open 24 hours
201 W Market St, Newport
Electronics
“I always love this 711 but the last 2 days there was this very nice lady named Christine there advertising the new instore made cookies ,and new coffee machines, She was also giving out samples. She was the most friendly, professional and sweet person. She had such a great attitude and you could tell how excited and happy she was. I loved every bit of her energy. If everyone in the world had her attitude and mind set the world would be such a better place. I just had to shout her out because you don't see this much anymore. I know she said she's moving on to the next 711 and I'm telling you her attitude and spirit will definitely help sell these cookies and get people to come back. Her customer service skills are unbeatable. Christine if you read this, keep being you. You are amazing and your attitude and spirit will get you so far in life. ❤❤❤”
Open 24 hours
2701 Lancaster Ave, Wilmington
Electronics
“Good and fairly quick service for a quick run in and out stop for some water. Hard to hear and understand cashier but not impossible. Clean store but on a busy traffic corner, so parking is an odd layout but that is typical for most of Delaware parking lots.”
Open 24 hours
298 S Maryland Ave, Wilmington
Electronics
“The employees at this location are so friendly! Coffee is always stocked and fresh. The past couple of months they have been improving and remodeling and it’s such an extraordinary difference! Love having a friendly coffee one stop shop.”
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“Bought a brand new nzxt pc January 2023. I've been dealing with games lagging very bad even at 720p low graphics. Was about to give uo since the nzxt thinks I'm a pc genius and knows how to do their job for them. Anyways I decided to bring it here and 2 days later it's running beautifully. I should brought it here months ago instead of trying to deal with nzxt support. Paying for shipping waiting 4 weeks for then to tell me nothing is wrong. I'll go here till the day I die.”