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“Gap factory located inside Bergen Town Center. Big parking lot in the mall. Very convenient.
They have all the sections for men women children and sports wears. We went to get some pants for my kid. Honestly I never purchase anything in full price. Always wait for discount.
Highly recommend to get their credit card for being a member. The perks are great: extra discounts, cash back on purchases etc.
Line to check out is always long on the weekends but it does move quickly.”
“I went in for my birthday trying to look for something and K was the one to take care of us she was super nice and helpful and made us laugh. Managers I believe it’s time to give her a rise. Thank you for the experience”
“I like shopping at this Old Navy. It’s usually not busy and they have a lot of nice clothes that I can wear to work (business casual). My definition of business casual includes jeans. The staff here is very friendly and the mall is very nice and quiet. Even on Saturday, not crowded like the nearby garden state.”
“Such a fun store! Youthful clothes but different. Besides they have Monchichis and anybody who carries Monchichis deserves a 5 star review.Great store and displays. Funky, colorful clothes yet simple.”
“Very nice, clean and organized store. Lots of good deals going around year round. Clothes are pretty good quality. They have other goods like shoes, wallets, bags, watched and inner wear as well. Items are little pricey for my taste. Associates are available for help. Not very busy store usually.”
“I had a great experience with one of the cashiers. I bought sunglasses and they did not have a case, I made a remark to my cashier Madeline and she went out of her way, looked for a case in the backroom and was able to get a case from the same brand. Thank you so much, she made my day!”
“I was at this location Saturday afternoon and I was greeted by 3 smiling faces. Daniela, Carley and Vanessa were a breath of fresh air! They were pleasant, helpful with any questions and definitely seemed like they genuinely love their job. These young people give me hope for the future lol. I have been shopping at hot topic for over 20 years and will definitely continue to do so as long as you have lovely workers like them ❤️”
“Hollister is a great brand. Ever have a problem where your jeans don’t fit properly because your waist is too small and your thighs are big(there’s no problem with have thick thighs) Hollister has amazing jeans and you can forget about that problem. Their jeans are comfortable and affordable. Hoodies and sweatpants extremely comfortable and parkas so soft it’s like sleeping in a blanket. They have some super nice workers there. Have you seen there fitting rooms super cool it’s definitely my favorite store.Hollister is a great clothing store!!!”
“Would have been 3 stars, but the store manager is very professional and went out of his way to be extremely helpful and nice. He's definitely a 5 star manager!”
“Vermell is genuinely the sweetest! She always makes our shopping experience so enjoyable. My husband and I know we’re in great hands—she never fails to help us find exactly what we need!”
“We were at this location. All the crew member were nice. One of the employee name Alec was very helpful. Alec was working on register helped me with price and found the right size. Thank you all crew and Alec.Lipon”
“I had the most pleasant experience during my visit at this location. Jaidy, the associate, greeted me with a warm smile, great energy, and made sure I was well taken care of. Will be stopping by again!”
“Christian was extremely helpful when I stopped by to pick out suit, he showed me all the options and helped me find the right fit. The store is clean and the staff are friendly + welcoming. Would recommend this location.”
“Came to the store for return of an Aerie item purchased online. It was a pair of leggings bought for my child that was too long and so I was hoping to exchange for the shorter version. The staff at the cashier was very kind and handled my request with professionalism. She patiently explained that their store wouldn’t have Aerie items so I wouldn’t be able to get the shorter version at this store— but that she could still initiate a return for me for the new leggings to be shipped directly to our home.
There was also a price difference the shorter version being a little cheaper plus she also kindly offered a coupon after I registered my phone number and email— so she suggested either I could find the original receipt or pick an item in the store. I could also make a donation.
Everything was handled respectfully and things were explained in a way that did not make me feel judged for having to return an item due to size. Options were provided to customer even for just a return of items.
For smoother process of return:
1) Always keep the tag on as the tag contains important information for the product
2) Keep original receipt (if bought online there should be an email receipt)
Thank you for being so thoughtful throughout the process. The kind staff made our day.”
“As a HUGE Under Armour fan and as someone who has worked in Retail for many years , I have to say I had one of the BEST experiences in this location. This location is brand new to Garden State Plaza & I was overly impressed with the AMAZING customer service! I was greeted with a very warm welcome and was approached by a very informative associate who gave me a quick overview of how the store was set up. Unfortunately I had limited time to shop so it was somewhat of a quick visit, but I was also able to have a great conversation with the cashier who was also extremely friendly during the entire transaction. The entire team made me feel extremely "welcome" & it was definitely an experience that I won't forget! I will definitely be back!”
“Today was my 1st visit to a Lands End store. From the moment I walked in, it hit all of my senses. I first was hit with the beautiful scent of new textiles. There was pleasant music playing at an appropriate level. The display tables had perfectly folded sweaters & shirts showing a wide array of inviting fall colors. The racks were neat & tidy, and the floor plan was well thought out. The mannequin stylist put together well coordinated complete outfits that I can copy without thought.
I was greeted by salesperson, Debbie who was friendly & had a kind smile. I told her that I needed a winter outer vest. She lead me right over to that section & one by one, she pulled them off the rack until I saw the one that I liked. I asked to try it on in a medium & after walking back to her from the mirror, she suggested I try the small which turned out to be the better fit. I felt like I had a personal shopper as she showed me other pieces I might like. While I couldn’t get it today, I’ll be back for the beautiful, long black coat that felt like cashmere. The woman at the checkout was also friendly & kind.
I will highly recommend this Lands End to my friends, it’s a hidden gem.
Thank you Debbie for providing me with excellent service, you made me feel confident with my purchase.”
“In the mall and we hear two shots.. The young ladies working at the Glam Store, Celine, Elizabeth and Shan went into lockdown mode, rushed all of us into a rear room and were truly phenomenal! It turned out according to security that it was someone setting off fireworks, but these young women were truly remarkable! God bless them!”
“I needed an order within an hour or two of being placed, and Taylor from the Garden State Plaza store went above and beyond to make that happen. They even offered curbside pickup which was quite convenient. Great level of service.”
“Lines can be a bit long with only two cashiers but there are people on the floor who are helpful as well almost makes it all worth the wait when you get up to waiting on the lines. Everyone is always looking for a deal and you can definitely find them here. Keep in mind that the gap does price adjustments for up to two weeks after your purchase just hold on to your receipt”
“Had an excellent experience here, wasn’t planning on visiting, popped in as it was next to the restrooms. I had already visited Lands End, gap, banana, old navy and turned up empty handed in all of those stores, couldn’t find a thing to buy. Ended up buying a whole new wardrobe at Jcrew Factory. Bought 6 shirts, 4 tshirts 2 pants and a blazer. Salesperson Maria was so helpful, and made it feel like a luxurious shopping experience, started a dressing room, helped me pick sizes, made recommendations. Maria is a rare type of sales person. I wish I had gotten the name of the woman at the register, who was also helpful and funny, really a wonderful experience. I am already looking forward to shopping here again.”
“When you visit this store, I hope you’re lucky enough to run into Brandon- he is ultra polite, friendly and has a killer fashion sense! Honestly everyone is really sweet but he is always genuinely willing to offer advice if you’re on the fence about an item. And he’s always right, in my case :)
TY to this crew for always being kind!”
“Today's manager was a very kind and professional person who knows how to treat customers and Jonathan who completed my transaction was very professional and kind, thank you for your help”
“It's a great place to shop but customers should clean after themselves, also is in need of self scan register with security by the entrance.Also, too much crowded merchandise on racks, it needs to be less specifically on the holidays.Thanks ?”
“Had such a great experience at this store. Went in to do an exchange and Oscar was amazing to work with. I also purchased another shirt. His recommendations and assistance was on point. Just refreshing to know there is still outstanding customer service out there!”
“I had an exceptional experience with manager Alex, who went above and beyond to ensure I received top-notch service. Alex was incredibly friendly, attentive, and professional, making sure my needs were met with a smile. The level of customer service I received was truly unparalleled - it was the best I've ever experienced! I'm so impressed that I'm already looking forward to my next visit. Kudos to Alex for his outstanding work!”
“Not the biggest store but they have a decent selection of styles and sizes. One of the associates was very helpful in getting different sizes for me to try as well as processing my return easily.”
“First off I love the brand. Fashion forward, great fabrics, colors on unique silhouettes. The service I experienced tonight was exceptional. The Manager went out of her way to assist me. it’s nice to know that customer service is not lost in today’s retail world. 10 out of 10 service.”
“Had great experience at Banana republic in GSP recently. The staff was very helpful and attentive. Especially one in particular I believe her name is Brianna. She was able to find the sizes we needed and helped us try to figure out solutions and which item might be best for us. She was very patient and I appreciated that.”
“Justin is super helpful and kind. He goes out of his way to help you and is very professional and caring. I've never had a bad experience with this location and they always have really cute inventory in stock.”
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“came in with my pup after doing some quick google research finding out that yes i can bring her in, awesome experience and everyone adored her, will definitely be coming back even if its just to have a quick little walk around the store ?( side note: i will add that as dog owners, please always keep in mind to make sure your pup / dog is ready for store trips, there will be other ppl, kids, dogs possibly and one wrong incident may ruin it for others, accidents obviously may happen but a well behaved doggo reflects on you as the owner 9 times out of 10 ? )”