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March 2023 by Alise
Please leave Jemma at the window inside the bank. She told me I couldn’t deposit money through the drive through because it would hold the line up. I had two kids in the car with me, it was very inconvenient for myself and the children. Especially after waiting in the drive through line for 20 mins.
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February 2023 by Anthony B.
If I could give 1 star to this bank I would- Trash- absolutely trash of a banking institution- and not just this location but customer service altogether- no communication, rude representatives on the phone and at this particular location. 15 other banks in Nutley- pick another.
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August 2022 by Abigail B.
I have never experienced such a rude clerk or such horrific customer service. The women who was supposed to help me was disinterested, unhelpful and had a nasty attitude. Capital one has always been a great bank but this clerk has to get fired.
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April 2021 by lee r.
The office area is bear and their working on a skeleton crew . The longest wait i ever had in a bank branch ... EVER . And it was first time visiting any branch .
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November 2018 by Philip C.
I went to open a CD but arrived at 1pm on Saturday. Someone was just let in but I was turned away. I said I'm here to open a large CD but she smiled and said "sorry we're closed". Today I opened a CD elsewhere and now I'm closing the other accounts I have with Capitalone and maybe close my credit card and explain it's due to the lack of customer service at this branch.
