Please leave Jemma at the window inside the bank. She told me I couldn’t deposit money through the drive through because it would hold the line up. I had two kids in the car with me, it was very inconvenient for myself and the children. Especially after waiting in the drive through line for 20 mins.
February 2023
If I could give 1 star to this bank I would- Trash- absolutely trash of a banking institution- and not just this location but customer service altogether- no communication, rude representatives on the phone and at this particular location. 15 other banks in Nutley- pick another.
August 2022
I have never experienced such a rude clerk or such horrific customer service. The women who was supposed to help me was disinterested, unhelpful and had a nasty attitude. Capital one has always been a great bank but this clerk has to get fired.
Capital One is a diversified bank that offers a variety of checking, savings, mortgage and lending accounts and services to individuals, small businesses and commercial clients. Customers enjoy convenient access to their accounts through online banking, mobile and tablet apps, ATMs and in person at one of our 900 bank branches. Member FDIC. Equal Housing Lender.