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“Haley helped me so much. I'm not tech savvy at all, and make me getting a new phone and the best deal possible! 5 stars isn't enough for a recommendation. Thank you again.”
“Great experience. We were greeted right away and a representative was quickly there to help. Got exactly what we wanted, offered more items but were not pushy to sell. Gave us exactly what we asked for.”
“The customer service here is top notch! We went to several other tmobiles in the area to get help with getting a replacement SIM card for my partner’s phone and they didn’t give us the time of day as they were busy with other people. Not only did this location immediately assisted us, they even gave it to us for free! They are so kind and would definitely go back here for anything I need with our phones moving forward.”
“My wife and I recently visited the store and had an excellent experience with Puma. She was knowledgeable and friendly. She took the time to understand our needs and recommended the perfect deal for my wife. I appreciate her honesty and the lack of pressure to buy the best 4th of July promo. The store was clean and well-organized, making it easy to find accessories and compare different devices. The checkout process was quick and seamless. Overall, I highly recommend the Middlesex location for anyone looking for a new phone.”
“We have visited T-Mobile store and received a great help from the team (Anish and Sandip). They have been walkthrough us the promotional offers and helped us with the good stuff. They have extended their time and supported us with our needs and activated our lines as needed. Both are very knowledgeable and helpful with the right service. Thank you so much!”
“This is my favorite tmobile store! The staff are super kind and knowledgeable. It is my best experience at a tmobile ever, If you are in the area and are looking to open a new account or upgrade your phone this is the place to go!”
“Katyana Perez was such an amazing T Mobile representative. She was very knowledgeable and radiated a great deal of positivity when answering my questions and concerns. The team also works well with each other and keeps the store running smoothly. I would definitely recommend stopping by and getting your business done with Kayana Perez at the Menlo Park location .”
“[2nd Visit, AUG 31, 2022](arrived an hour earlier and got a door right away)check-in & get a door at the office —->park & wait for unloading (just 20 minutes) —->paperwork at the truck by a worker*** nice & professional workers*** overnight parking available*** early check-in available*** quick unloading[1st Visit, JUN 15, 2022]check-in & get a door at the office —->park & wait for unloading (30 minutes) —->paperwork at the truck*** nice & professional workers*** quick loading*** flexible appointment time”
“Alfonso was such a great help. I give this place 5 stars just based on his customer service. I came in 30 min prior to closing. He took the time to help me with all my questions. To extreme detail with out concern for the time. Mean while another employee was huffing and and puffing about the amount of people in there.”
“This review is for that best customer centric rep Leo. He is beyond amazing and the way he helped us with porting my husband’s phone number was beyond amazing. He solved the issue in 10 minutes that this store manager and another rep couldn’t resolve and just misguided us to contact the old service provider. Thankyou Leo!! you are truly amazing!!!!”
“Store manager and his associate were able to handle a complicated return of modem/router equipment. I appreciate how much effort they took to resolve what should have been a simple return.”
“Excellent Service!! My son’s phone has a pixel malfunction. I did not want to have it repaired.Antonio helped me purchase 2 new phones and lower my monthly bill!He was professional ,knowledgeable and quick !”
“I had a great experience with Chris in the Edison location. He was knowledgeable about how to switch to Optimum. I appreciate his patience as he helped me navigate through the transfer process. He work swiftly and it only took approximately 20 minutes to get a new service.”
“Update-Luca saved the day. He was able to replace the non-working charger. Also was able to figure out the issue with the locator. Problem with safari but he showed me a workaround. Great job Luca. Changed from one star to four stars because he fixed a bad situation created by the first employee. Initial post- Our $45 charger just stopped working. We bought it a free months ago at a Verizon store. Rep Nayyar said nothing they can do. Wouldn't even look up when I purchased it. Said she couldn't. Said I should call Apple. Might as well buy accessories at Apple for all the help you won't get here. She seemed bothered about having to help at all. The location on route 18 in east Brunswick is much more on the ball. If you come to this store I suggest waiting for someone who actually doesn't mind doing their job. Asked to fix my location (near me now gets wrong county). After wasting my time she said I have to wait for someone else. New? Untrained? Doesn't care? Hates job? Super crappy experience. Had her hand out ready to charge me $46 to buy a new charger. In event she gets sales credit I will let the person I am waiting for ring it up. Shaking my head.”
“Excellent customer service the beautiful Hispanic Dominican young lady was amazing.....I have a hard time pronouncing her name (Fran Leslie) but I told her how great she is....she helped me and explained to me the different products and made everything go smoothly.... She's the best ”
“Where do I start Dwayne so such an amazing team member her be explained everything very well any questions I had he made sure I did not leave the store until I had no more questions he’s a valuable employee to the team he seemed like such an outgoing person I can tell he really cares for his customers thank you so much for that amazing experience”
“Metro PCS is another cell phone carrier in the area. They seem to be similar to Boost mobile and T-mobile in that they have a lot of prepaid plans and phones. Their coverage area is good in the New York Metropolitan area. There are no annual contracts and they are on the T-Mobile network.”
“Sean Sullivan has been exemplary through my dealings at this location. Helped me set up my phones and watches. I was annoyed by a tech visit and strongly believe stole my watches. I typically don't give reviews and when I did I actually gave Sean a bad review. Not my intent. It was reflected toward my stolen devices that Sean is helping me with. Filed a police report. I just don't want to pay for something I nolonger have in my possession.”
“Update: the RCN crew came today and kicked butt. There was some wear and tear issues with the node on the side of the house. The techs came in and and replaced the worn components and had us back up and running in no time.”
“I had a perfect experience. I was helped by Jalyssa (not sure how to say her name) and her help was amazing. She knew everything and she was fast, thorough and honest. She definitely deserves to be a manager, as I thought she already was one considering how helpful she was. My visit was successful.”
“The senior manager Belkis was FANTASTIC!! It’s clear why she is the manager of the East Brunswick Verizon store. My mom needed a new phone but needs assistance with technology. Belkis was beyond understanding and patient with my mom through the entire process. Belkis was so great I decided to even upgrade myself since I knew we were in good hands with Belkis. With some Verizon stores, you feel like the sales associates are only trying make a buck off every customer but not with Belkis. She did not push any extra bells and whistles and only recommended what we truly needed. And she is very personable. Thank you Belkis!! If ever we need additional products, we’re coming to you!”
“Holley and Sneha were so helpfull and nice. They went above an beyond to help me out with a smile in their face. Great customer service. I'm very grateful. Piscataway NJ office”
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“This T Mobil is the best T mobile ever.!!!! Luis is amazing... very patient very friendly... his team mates are nice also they even stayed after hours to make sure my problem was fixed . I came is with a damaged phone and they went out of their way to back up the phone for me and restore it on the new phone . All other T Mobil's could not help me accept this store ... thank you LUIS 😘 you the best!!!!”