Hecht Trailers receives mixed reviews from customers. Some report very positive experiences, praising the friendly and helpful staff who have gone above and beyond, such as performing small repairs free of charge. Customers suggest the business for all trailer needs. However, others describe significant problems. These include difficulties with the rental process, such as being required to provide their own insurance without the business offering coverage options, leading to frustration. There are also complaints about administrative issues, like problems with temporary registration tags that allegedly led to toll violations for a customer. Some reviews mention operational challenges, including an unresponsive phone line, which forces customers to visit in person for information. Negative experiences have led some to recommend using competitors instead. The reviews also include an unclear and cryptic narrative involving a trailer and a bridge incident, but the details are not coherent. Overall, experiences at Hecht Trailers vary greatly between very satisfied and highly dissatisfied customers.
