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October 2023 by Maverick
This company completely screwed up my schedule, and by the time the filters got here, I had to buy another set elsewhere. Terrible service, no shipping conformation, this is absolutely not the way to do business. I will buy elsewhere next time, and wish I'd have read the reviews before ever trying this company.
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September 2023 by Bob Teree
This company and their Baldwin Filters site are terrible. Ordered filters and they never shipped as they did not (and still do not) have in stock, although their website shows stock. Their ecommerce system screws up the bill to and ship to address. They do not respond to any customer service emails at all. Had to call twice to talk to a human. They prematurely charged my credit card 3 weeks ago, but they still do not have the product in their warehouse yet. Zero communication = horrendous experience.
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July 2023 by Ryan Goebel
I ordered 2 fuel filters and after 5 weeks have not received either. I have called and someone either says they will look into it or call back and they never do. You would think after 5 weeks they would offer a refund. They could admit they can’t fulfill the order. I got excuse after excuse Instead. I would not purchase from this company.
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March 2023 by Cody Schahl
Finally received my filters I had ordered and paid for a month before. Customer service is sub par but Dawn helped me along the way. If I order through them again, I will be sure to order well ahead to be sure I have filters when I need them.
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December 2022 by Tre' Parker
We have placed several orders with Application Associates and every time have had the best price but also the deliveries have been very fast. The 2 lady's I have spoken with on the phone and via email are very helpful and seem to put all their effort in to each order. You never worry about them handling it once you place an order. They just get it done.
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August 2022 by merideth holden
This company went above and beyond to help me track down some hard to find filters. The customer service and follow-up is exceptional. I will definitely buy from them again.
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August 2022 by Teri Leggett
I recently had the opportunity to work with the Application Associates team and they came through so quickly and efficiently. Their service is great and I would recommend doing business with them to anyone.
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April 2022 by Terry Macdonald
All I can say is WOW!Great, professional service and my items were delivered so quickly...Thank you Dawn for everything. We will be doing business again.
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February 2022 by B Emmel
As a corporate manufacturing entity we have experienced more than our normal share of delays. Filter manufacturers have no exception to this issue. Application associates has worked with me to provide materials that are not only verified correct for our application but also, with constraints as they are, in the most timely fashion.
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February 2022 by Jerry Brown
Dawns customer service went above and beyond - she needs a raise or better yet, come work for my company- the lady is a true asset , the company is top shelf !!!
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January 2022 by Tim P
I would not recommend this company for any supplies.... I ordered some filters 4 months ago.. I knew that they were back ordered so it would take some time to get. So with that being said I emailed them asking about my order... I was only wanting a update since they have my money for the last 4 months. Some how they assumed I wanted a refund and is sending my money back and now I'm out of line for the filters that are on back order... I talked to a Manger and he was very rude and disrespectful... so the customer service is very poor...
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November 2021 by Zac Owen
I was needing some help/assistance with an open order with AAI, and Dawn George has been very friendly and informative throughout the whole order process. When questions came up and delays were passed down from the Manufacturer, she made sure to pass down accurate and precise information.Because of Dawn's great customer service, I will be placing plenty of orders with AAI in the future..
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October 2021 by Kris Clemmer
When the present supplier of Fleet filters for my husband truck, he had me do an online search for the product. I found several sites that offered Fleet filters, but not all had what he wanted. Application Associates had two of the style he needed. Ordered and some difficulty wit the first order, but with a phone call all was remedied and product was on the doorstep the next day. Great customer service!!
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October 2021 by AR B
I ordered and purchased my Baldwin filters from this site. The ordering process was very user friendly with competitive prices. The items were shipped out the very next day and I receive an email from Dawn letting me know that my order was on the way. I will continue to order all my Baldwin filter needs from this website. Excellent experience............
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August 2021 by Zach Rassler
I had a customer ask for a service call and maintenance at the last minute and i needed Air/ Oil separators, Hydraulic filters and Air filter Elements as fast as possible at 2:45 Est Pm. Dawn George helped me with getting everything out and ordered for overnight so I could complete the job and get my customer up and running the next day. They are very helpful, professional and a great help getting everything cross referenced and put together. I will definitely use them for my filter needs for the foreseeable future!
