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December 2023 by Jason W.
I am writing this review because I ordered a starter solenoid on my Multistrada. They too the order and charged me then said they would process the order. Then a week went buy then they said they would start processing the order. Then they said it would take another week to start shipping it. If you are impatient or think they should have an acceptable turn around time do not order from this place.
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July 2023 by Nana P.
Bought my bike and brought bike back for the first time service and they ruined my clutch by not placing bolt in. Burnt the clutch and now they are not taking responsibility. Horrible service department. Rude and never return any calls. And over priced. I don't recommend anyone to purchase any motorcycles nor get service done at this dealer. They will damage your bike and will blame you for it.
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June 2023 by Tai V.
I'd forgotten to update. Cross Country Cycle eventually contacted me & the issue was resolved.
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May 2023 by Traci W.
Great selection for motorcycles and off road toys. They even have a large bicycle selection. New or used, service, parts and accessories. Plus service is excellent. If your in the market take a trip here.
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November 2022 by Michael S.
The quote I received from Cross Country was TWICE as high as every other place that quoted me. Obviously didn't use them so I can't speak to their service.
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October 2022 by Bee Honey
I just had a Termignoni exhaust installed on my Ducati Scrambler NightShift and I could not be more happy and excited! Justin was extremely helpful, gets back to you within minutes and was a pleasure to work with. Looking forward to adding more upgrades in the near future! Highly Recommend AAA+++
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January 2022 by Joe P.
I just received my BMW from Cross Country having completed 12K service.As always in the past, service has exceeded my expectations. Justin Reid scheduled my appointment with respect to my work schedule. Justin is always available and responds to phone or email contact. If he happens to be off a particular day, Matt always steps up to assist.Justin inspected my BMW and contacted me with additional recommendations, which were safety related and will save me time with an additional service visit in the spring. No hard sell, just good common sense. My bike was delivered, on time, as promised by professional service personnel, clean and undamaged.I am a customer for life.Joe
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November 2021 by John B.
Had a really good experience purchasing my motorcycle here. I usually hate dealing with auto sales people but the guys here made the process smooth and easy. Bought my bike with little negotiation back and forth for a reasonable price. In addition to letting me ride the bike around the parking lot, one of the older guys even gave me a one-on-one overview of the specific details for my model showing me all the quirks and features. He even arranged the delivery of the bike to my house for free! I'm considering using the mechanics here for regular maintenance based on my pleasant experience.
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October 2021 by sean wenz
Always great peopleTruly awesome team!
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October 2021 by Greg Kaufman
It's too bad there are only five stars to rate this business because I would have given it 10! To start with I found a very hard to find part kit for my triumph motorcycle but they had two in stock. Chris patiently walked me through the components that I needed and confirmed that they had them and I placed the order. When the kit arrived unfortunately one piece was missing. This was not Cross-Country Cycle's fault it was the factory packing. When I contacted the parts specialist Felicia to tell her, she responded quickly and assured me she would get me the missing part ASAP. She kept me updated at every step and and followed through as promised. You will not find better customer service anywhere when you need help with or ordering parts for your motorcycle.
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October 2021 by Mo Duran
Order was placed on 12/03 with a notification that "Most orders ship within 2-5 days, but some special order parts may take up to 14 days." Per email I got on 12/08 the handlebars were not a special order item NOR were they on backorder (unlike the cables, thought the website never said that, see image) but they still did not ship till 12/18. I was told that I would have them by 12/21. Merry Christmas, you get nothing! They arrived on 01/04. No invoice, no packing slip (How do I know I got all the pieces??), box beat to shreds... I cancelled the one item that was on backorder because I don't want to give them another penny of my money. The lady that was replying to my emails seemed nice and polite but I am not paying for nice and polite, I am paying for a set of handlebars for Christmas. FAIL! #YouHadOneJob
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October 2021 by mourad Salib
I had a good experience buying a goldwing from them, Fair prices on the new purchase and the trade in. Also their bikes are super clean. I will be going back for more!
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September 2021 by Charles V.
Arturo aka June was great the bike was fixed no BS. His quote was within 10.00 of my calculated estimate. Not bad for over 2000 in repair work because I low speed dumped my Street Cup : ( Arturo was attentive and answered all my pain in the butt questions. The best was he wasn't attached to his cell phone texting and taking calls anytime I was at the shop.That today is a major plus .Thanks Arturo and x country for getting me back on my bike before winter set in.....
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July 2021 by Dan H.
They have always done right by me in repairs and service. Great selection of clothing and products.
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May 2021 by Tetsuwan A.
They picked up my Ducati and returned it after they were done fixing it. Very safe and great service.