Sleep Number offers a personalized mattress shopping experience that stands out for its knowledgeable staff and tailored recommendations. Customers appreciate the calm atmosphere of the showroom, which features a limited selection of products to avoid feeling overwhelmed. Consultants like Todd and Aaron are praised for their expertise and willingness to answer all questions without pressure to purchase. They assist customers in identifying their specific sleep needs and preferences, recommending the best mattress options accordingly. Many reviewers highlight the friendly and relaxed approach taken by the staff, making the mattress selection process enjoyable. However, there have been some concerns regarding customer service issues, such as delivery problems related to missing apartment numbers. Overall, Sleep Number is recognized for providing a positive shopping experience focused on customer satisfaction and individualized care.
Todd was a great salesman and very knowledgeable! Definitely recommend
March 2025
Todd was exceptional and I have never had a better experience buying a pillow. He earned my business for life. They also have a phenomenal 100 day return/exchange program.
May 2021
Charles was amazing and took the time to explain everything. These beds are amazing!!!!
