Auto Repair in Hamburg, NJ

“My car was badly damaged, fender, side view mirror, windows, and both passenger doors (front and back). I had met with Andrew the owner several years back when a different vehicle I had purchased had some damage and remembering his demeaner and attention to detail I knew I had to take my Forester to his shop. So I worked with my insurance company to have my Forester sent to FSAB. They were very busy at the time and the owner said that they couldn't take my vehicle in for repair for another 6 weeks. After looking around at reviews from other shops, I decided having he work done correctly would be worth the wait and got of FSAB's schedule.They repaired my sideview mirror immediately and made it so the passenger door could open and close so that I could continue to drive safely while I waited to have the rest of the work done. Come January 4th I was able to drop of my vehicle for repair. Flash forward the following Saturday and my vehicle was ready to be picked up. Absolutely gorgeous work, you would have never known it was damaged in the first place. I hop in my Subaru to take it to the dealership to have the mechanical damage from the accident repaired. On the way there I noticed a loud noise, almost as if a window was cracked and air was whooshing in. I immediately called Andrew and he said to bring it back once the dealership was finished, assuring me they'd make it right.When I did Tom (or Tim) sat in my passenger seat and went for a ride to hear the noise first hand. Fiddled with one of the windows that was repaired and was able to get the noise to stop by applying pressure. Went back to the shop and tried a fix. We ended up doing this maybe 2 more times, and eventually Andrew also got involved. While they were putting their heads together to tackle the nuanced problem I chatted with my neighbor who had given me a ride that day.The whole thing took no more then an additional 40 minutes of troubleshooting and they tackled the problem. Honestly I think my vehicle ended up with less cabin noise then before the accident somehow.I gave all that detail to paint a picture of what this shop offers the people of Sussex County. Top notch, un-paralleled repairs with attention to the finest details. They don't just swap out parts, paint them and send you on your way. They stand by their work. Integrity and commitment to quality work personified. If you ever find yourself requiring body work, do yourself a favor and take your vehicle to Franklin Sussex Auto Body. You can sleep well knowing that you will get your car back pristine. Honestly I'd travel 50+ miles to have work done here if I ever needed to again. This business should serve as a model for how automotive body work should be done.”

“My car needed some minor work, but I knew the moment I walked in that they were going to take good care of me. Service was excellent.Service: Body & Trim”

“Everyone was super nice and very friendly. They did an amazing Job on my car and didn’t do any unnecessary work to it until they asked me for the go ahead and I felt at ease knowing it won’t break the bank. I will definitely be returning to get my car fixed in the near future. I can’t say thank you enough to Chris and Cassandra and Corey for helping me out with making the appointment answering my questions and getting my car situated.”

“Been going to Joe and Mike for many many years for work on all of our vehicles. Always the best work, and honest and up front rates. Also, had called me in the past to give me a heads up about a potential risk area on one of our vehicles because they truly do care about their customers. Rare, no drama, genuine community business - Thank you guys for never changing and staying who you are. We appreciate you.”

“I'm surprised by all the bad reviews.I had a check engine light that I could not get rid of. Went to 2 other shops in the area and no one was able to fix the eval leak issue I was having. I was in a bind because I needed to get my car inspected.Sean could not be more professional. He was very upfront about the cost and what he needed to fix the issue. He even showed me the error code on his computerPrice was very fair for the work he did. I would totally use him again”

“Bob has been doing my work for over 40 years and his work has always been great! I Just finished restoring my 57 Chevy BelAir and Bob`s work, like usual, was great. Custom door panels, package tray, seats and center console came out perfect. He finished with a new headliner and customized the sun visors. I even had custom embordered head rests made and he installed the perfectly. Bob, I hope you never retire!A very happy and grateful customer.Services: Antique restoration”

“I literally walked in to see if they can schedule me to check my car for a rattling noise like the chassis was shaking loose. They took it right away and I just walked the 1/2 mile home.Had the car back 4 hours later. It was an $1,800 bill, but they addressed everything including things Mavis next door never checked {like my cabin filter}. Complete brakes, all filters, missing tire lug nut, tightened sway bar, etc. I truly believe all work done needed to be done. I got lazy with my maintenance.The idea was "tighten and clean up" the car to use as a trade-in. The car runs like new now so a new car can wait until next year.A+++ service, pricing and professionalism.”