Auto Parts in Hamburg, NJ

“My car was badly damaged, fender, side view mirror, windows, and both passenger doors (front and back). I had met with Andrew the owner several years back when a different vehicle I had purchased had some damage and remembering his demeaner and attention to detail I knew I had to take my Forester to his shop. So I worked with my insurance company to have my Forester sent to FSAB. They were very busy at the time and the owner said that they couldn't take my vehicle in for repair for another 6 weeks. After looking around at reviews from other shops, I decided having he work done correctly would be worth the wait and got of FSAB's schedule.They repaired my sideview mirror immediately and made it so the passenger door could open and close so that I could continue to drive safely while I waited to have the rest of the work done. Come January 4th I was able to drop of my vehicle for repair. Flash forward the following Saturday and my vehicle was ready to be picked up. Absolutely gorgeous work, you would have never known it was damaged in the first place. I hop in my Subaru to take it to the dealership to have the mechanical damage from the accident repaired. On the way there I noticed a loud noise, almost as if a window was cracked and air was whooshing in. I immediately called Andrew and he said to bring it back once the dealership was finished, assuring me they'd make it right.When I did Tom (or Tim) sat in my passenger seat and went for a ride to hear the noise first hand. Fiddled with one of the windows that was repaired and was able to get the noise to stop by applying pressure. Went back to the shop and tried a fix. We ended up doing this maybe 2 more times, and eventually Andrew also got involved. While they were putting their heads together to tackle the nuanced problem I chatted with my neighbor who had given me a ride that day.The whole thing took no more then an additional 40 minutes of troubleshooting and they tackled the problem. Honestly I think my vehicle ended up with less cabin noise then before the accident somehow.I gave all that detail to paint a picture of what this shop offers the people of Sussex County. Top notch, un-paralleled repairs with attention to the finest details. They don't just swap out parts, paint them and send you on your way. They stand by their work. Integrity and commitment to quality work personified. If you ever find yourself requiring body work, do yourself a favor and take your vehicle to Franklin Sussex Auto Body. You can sleep well knowing that you will get your car back pristine. Honestly I'd travel 50+ miles to have work done here if I ever needed to again. This business should serve as a model for how automotive body work should be done.”

“My car needed some minor work, but I knew the moment I walked in that they were going to take good care of me. Service was excellent.Service: Body & Trim”

“They are amazing!! So easy to work with, they are professional, timely and do an excellent job. Wonderful communication and John was the best!! Thank you!! … you are our new auto body place, for sure!!”