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July 2023 by Cristi Garcia
Great friendly service. Knowledgeable reasonable and patient. Ed saved my pool and helped us get on the right track to maintain it looking great
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May 2023 by Luke Klele
Ed is a professional and extremely knowledgeable in servicing pools and fixing control panels. I called many different Pool Service companies, and all I got was a run around. Ed from Naso pools was the only person out of five companies that I called, was honest, reliable and had parts available at his disposal.I cannot thank him enough for all he’s done and highly recommend his services.
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June 2022 by Kenneth B.
Originally went to Naso because of his stellar reviews. Spoke on the phone and was very impressed with Ed. Booked a pool opening, paid in advance, and was looking for valet service as well. However, we simply did not click. What started as a miscommunication on the timing of his visit to open the pool, moved on to Ed accusing me of being passive aggressive in my communication (which he does not tolerate), and ended up with Ed accusing me of defrauding Naso Pools, by not checking a box on his webform. My feeling was that it was not a big deal he would charge me for all services rendered. He had my card data. Very odd escalation.....I was good until the defrauding comment came up. After out back and forth, we agreed that we would not be a good mix, agreed that we would go our own ways, with Naso refunding the thousand dollar plus payment I had made in advance. Almost a month later and no refund in sight, and have filed a dispute with Bank of America. I have no clue about the quality of his service, was fine with moving on, but I am not happy about having to have to dispute the charge. May take a month or two but I will get the money back, but that does not change someone trying to charge you for services never provided. Read Ed's counter; lots of analysis for calling just to find out if he was going to show. His planner that Naso specified an all day appointment, no other communication, no prior visit to confirm the scope of work. I see no problem asking for a clarification. Upon him informing me I missef a box, I told him repeatedly charge me for all required serices....and that the opening might identify other work which may need to be performed. I do nor understand why that's a big deal. Certainly not defrauding someone. We have found a great pool service company that's will to just bill me for services rendered. No stress no unnecessary bs. Ed's review gets personal, sticking to facts Mr Naso is taking money for services he did not render. Draw your own conclusions.
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May 2022 by Edan Yodfat
The Best there is!Ed the owner of Naso Pools is one the most knowledgeable in the pool business i had ever encountered.It's all personal. he had given me advice, options, custumized my equipment to my needs.I can't say enough here, but when I had a need for help and as talking to Ed Naso over the phone he appeared at my place to resolve the issue, THAT'S IT! this is top notch care.You would not regret choosing Naso Pools!Services: Water treatment
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August 2021 by Sean Hennessy
Had an appointment Saturday July 10, they did not show up or even call, it's been a week now. Being busy is one thing, not following the simplest of good business practices is another. Like showing up, or calling if you can't make it to reschedule.
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July 2021 by Cindy Chan
I highly recommend Naso Pools. The owner Ed is trustworthy, knowledgeable, and very friendly. He taught us how to take care of our pool- took his time and explained everything we needed to do. He even helped me detect an issue with the drainage system from my gutters (completely not pool related).The first few years in my house, I tried a few pool companies. All of them left my pool filter with a leak. One company told me that I needed to replace it, two other companies told me to replace a bunch of components. We started saving for a new system, but then we found Naso Pools. When we switched to them, miraculously the leaking stopped. And it hasn’t leaked since. The guys from the other companies just didn’t do a good job of aligning the O ring. Although the filter is old, and will likely require replacement in the next year, it worked 5 more years than expected thanks to Naso Pools. They are wonderful, helpful, I wouldn’t use any other pool company. Booking the appointments is also very easy, it’s all done online.Services: Wall brushing
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June 2021 by Liz Black
Ed the owner is the best.
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May 2021 by Shoji H.
I was having problems with my filter. He told me what to do, messaging me back and forth on SATURDAY NIGHT!!! Did what he told me and so far so good. Everyone else was "Call Monday " His name was Edward, whatta nice guy. If I need anything pool related they get my business. Thanks Edward, wish there was more people like you in this world
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November 2020 by yonah blum
Honestly, every pool company I called blew me off... except for Ed Naso. He called me back promptly, answered all my questions scheduled a visit and advised me on what to do before hand so his visit shouldn't be a waste of time. The pool is running perfect now with barely any maintenance needed. I highly recommend Naso Pools.
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November 2020 by Lesly Cabrera
Called this place for installation pool inquiry / estimate and spoke to someone not interested in working due to being “very busy”. Sent email as per his request never even bothered to respond. The person I spoke to was rude. I vividly remember the person telling me that they wanted to make sure I was serious about getting an estimate because they didn’t want their time wasted.My email dated back in May 2020, thank you for your time now to respond to this review but I thankfully found someone else and no longer need your business.
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June 2020 by Kevin O.
Worst experience ever. Needed pool opened and felt to change company for that. Payment upon scheduling appointment. No prior contact after recieving day. I'm a new customer and all that I know is pool cover was taken off and folded. No ladder put back in or driving board installed either. Paid to check and turn on waterfall. Never done. They never said they were on way or outside and never knocked to say hi or explain what they did which was nothing. No follow up with next step nothing. Changed to another company to finish job with vacuuming and treatment. Save your money and spread the word
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May 2020 by Michael L.
Ed and his team are nothing less than awesome! Extremely professional, knowledgeable, and honest! The pool was neglected by the previous owner, Naso Pool came by and brought the swamp that was there back to life, turning it into a beautiful oasis once again with phenomenal turn around time with full integrity. Honestly, if I can give more than 10 stars, I would! I highly recommend Naso for all your pool needs.
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May 2020 by Mike G.
Recently moved into a home with an inground pool. Since I didnt have a "pool guy", I came to YELP and Naso Pools stood out by the number of 5 star ratings. I am very glad I made the decision to reach out to Naso. Their website is very good and I love that you can set up appointments on it. They came to open the pool and everything was going great. They were explaining some things about the filter to me when all of a sudden the filter "blew up", complete crack the whole length. Thank goodness it happened while they were there. This is where Naso's customer service comes in and really cemented my appreciation for them. Although they were completely booked and working 7 days a week, they found the time to squeeze me back into schedule and installed new filter and cleaned up the plumping mess the previous homeowner left two days later. Pool is looking great!! I truly could not recommend Naso Pools enough. They have a life long customer in me!!
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June 2019 by Stephanie L.
This is by far the best pool company I have ever worked with!!! I just bought my house in January and am a first time pool owner. I have reached out to over a dozen pool companies. I spent a lot of money because each company gave me the run around and took advantage of the fact that I am a first time pool owner. NASO Pools was the exact opposite. They were super helpful. My pool went from looking like a swamp to crystal clear water. Ed was super helpful. Although I am out of their service area, Ed still went out of his way to come service my pool. He provided me step by step instruction to maintain my pool as well. This is by far the best Pool Company I have come across. They are not in this business for the money. They love what they do and want people to enjoy their swimming pools. We need more companies like NASO Pools.
