JCPenney is a large retailer offering apparel, home furnishings, and beauty products from national and private brands. Customer experiences vary. Some report positive interactions, praising specific departments like the jewelry staff for being empathetic and helpful, and the portrait studio for a fun, professional experience resulting in amazing photos. Others express frustration with customer service, describing some staff as not very knowledgeable, lacking empathy, or needing to improve their skills with the public. Additional criticisms include difficulties using coupons, which are sometimes not valid on desired brands or sale items, and a sense that the store has declined since the pandemic. Despite these issues, some customers recommend the business, noting great deals and a long history of shopping there.
They send me coupons and I can never use them, they come out that in certain brands they are not valid and the ones that are valid have to be at regular price because if they have a discount my coupon does not pass, and I wonder. So why do they send me coupons?
February 2025
Found my beautiful wedding jewelry. It matched perfectly with my dress
January 2025
Jewelry person very nice and she was very helpful, and fast service
