Walgreens offers a variety of services including prescription refills, health and beauty products, and photo printing. The pharmacy hours are convenient, operating Monday through Sunday with different times each day. However, customer experiences vary widely. Some customers find the staff to be caring and helpful, particularly praising certain employees for their respectfulness and willingness to assist. For example, one staff member named Ayman was highlighted for going above and beyond—helping with a family project and making customers feel comfortable with their prescriptions. Such employees leave a positive impression and are considered a true asset to the store. On the other hand, some reviews highlight inconsistent service from pharmacy technicians. Several customers express frustration over unhelpful attitudes, lack of empathy, and poor handling of third-party discounts. Customers complain about being put on hold without acknowledgment and feeling like their concerns are not genuinely addressed. The pharmacy staff’s knowledge about passport photos also received criticism; initial photos were poorly taken, and employees seemed unaware of proper procedures, resulting in customers having to redo their photos. This led to additional costs and disappointment, especially when the photos were rejected by passport agencies for not meeting criteria. Customer service in-person is generally reported as better than over the phone, with some praising the helpfulness of staff and the ease of walk-up COVID testing appointments. Despite some staff shortcomings, the store’s overall environment and available services can meet customer needs, especially when assisted by attentive and friendly employees.
Pharmacy tech named Fiona .. she Goes above and beyond to help customers, she is a credit to the Walgreens store and an example to society of how to be…
April 2024
Pharmacy department is understaffed and unreliable sadly.
April 2023
Mary Ann she was the cashier who took care of me at register, because of her mistake i didnt get the bogo discount and had to stand next to the register (for almost 20 mins) till she takes care of all other customers before she fixed the price by doing a return and scan all items again. Definitely Not a good customer... read full comment
