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March 2024 by David Comstock
Our family has been coming to Stuart & Johns every year for many years in the spring. Have always enjoyed the food and atmosphere.But we went there last weekend and were very disappointed. The food has gotten really expensive. $8.00 for side order of bacon??!!! Home fries were luke warm. Then when we went to check out we were charged a fee for using a credit card. As if the cost of the meal was not enough.That was the last time we will be going there. Will find another place to share our spring breakfast next year.
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March 2024 by rae
i’ve been coming to stuart & john’s for years. it’s a splurge but the bottomless complimentary homemade maple syrup always made it worth it. today my friends and i came in on a double date, our first time back since they reopened for boiling season. i like to hope that today’s experience was an outlier as typically we enjoy ourselves despite the longer waits, but since our server was the owner i’m not certain we’d get different treatment were we to return.my group of four was sat promptly, but it took a while for our waitress robyne to greet us, her only table. so long that she came with her note pad asking what we wanted for both food and drink (she likely realized we’d had plenty of time to review the menu and make selections, no apology for her delay in greeting us). after i ordered, i made sure to ask if she wrote it down correctly as i’ve had proteins omitted in error prior and wanted to be sure - she did not repeat orders back to us upon transcribing, something she would later claim.our next interaction with robyne / the owner was at least 50 minutes later (young servers brought our drinks as robyne was busy doing anything but checking on us) where we again received no apology for the wait. her unprompted, cheerful explanation for the delay was “the burgers have to cook 5 minutes each side” as if that made up for the fact we’d been waiting nearly an hour. she brought my boyfriend the entirely wrong meal and made things very uncomfortable when he pointed it out to her. again, no apology. someone else brought out his food when the rest of our party were finishing our meals. we’re not ones to ask for handouts or complain (because awkward) but if any, this seemed like an appropriate occasion to take my boyfriend’s meal off the bill.i approached robyne at the ice cream counter upon paying our tab as i felt compelled to calmly and politely relay how disappointed we were because it seemed like she had no idea anything was wrong. instead of understanding, she doubled down that the reason our meals took close to an hour to be served was because the burgers (only one ordered at our table) take ten minutes to cook? and that the reason several other tables came, ate and left within our wait time was because what we ordered was too complicated (normal breakfast items, one burger and one special). to me, that doesn’t really make sense and it just felt like she was too embarrassed to admit maybe she forgot to put in our food order because she was too busy doing owner things behind the scenes. it felt very dismissive and unprofessional. she was unwilling to accept accountability for an overall disappointing experience.robyne did offer us free ice cream (??) after our conversation but still didn’t want to admit any fault. instead this ended up being the first time in my life i did not tip. unless you count the $3 fee for not using cash (bringing our total to $89 for 4)… not sure we will be back, especially since the prices have skyrocketed and portions have shrunk. sad.edit: i now see the owner responds to all google reviews, good or bad. i’m hoping she won’t be disrespectful, dismissive, or dishonest about our experience to try and make it seem like we were the problem in reply. had the situation been handled cordially when our concerns were voiced politely, this review would not have been posted.
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March 2024 by Elise White
Service was atrocious. Took forever to get served. Our waitress was the owner and she was extremely rude and defensive. When told how it took forever to get out food and how multiple tables who came in after us got served, ate, and left all before we got our food, she blamed it on the burgers taking a long time to cook even though one of the tables who was sat after us, got their food and left all before us had ordered burgers too. She blamed us for not being patient. We waited an hour for food to get out. Although the food tasted great, the service was horrendous to the point I wouldn't come back and would warn others to also stay away from eating there. The owner doesn't take accountability for anything and just blames the customer for their complaints.
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March 2024 by Brendan Kelleher
We were waited on by the owner, Robin. Very slow service and zero attention. Paid to the table. Food finally came out after 50 minutes and she blamed it on the burger. One item was wrong and she was very combative with us about it. Rest of the staff seemed to be on top of their tables but the owner is combative and can't take criticism.
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March 2024 by Eric Talbert
I love this place, go every few months when I pass through SW New Hampshire! However, today was a bit of a letdown for my guests: the wait was over an hour after we were told 20-30 mins, one plate took an additional 10 minutes to come out, and the signature syrup didn't come out until the coffee and pancakes were cold. Definitely worth a stop for the sugar shack and breakfast, but I wouldn't advise going during the lunch hour if you're in a hurry.
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March 2024 by Jerod Tier
Great family-friendly spot for a filling breakfast or lunch at a budget friendly price.
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March 2024 by HT
We ordered the “Farmers breakfast”. Taste was really really good, The sausage felt homemade, it was extremely tasty. The Texas toast was also perfect. customer service was great too. everyone are pretty polite and respectful. I enjoyed pouring maple syrup into my black coffee, as recommended on the menu. We definitely would love to come back again.
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October 2023 by justin lines
This is the one for us maple syrup lovers out here.
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October 2023 by Justin Griffin
Whenever I am home visiting, this is our family spot to gather for breakfast! The maple pull apart and the pumpkin pancakes are so delicious!
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September 2023 by Aimee Fador
Lunch was so so...those of us who ordered breakfast had a better meal. The atmosphere is 5 stars b/c you can take a walk over to see the baby cows and hellooooo, baby cows! Absolutely adorable!!!! Haven't been to their maple sugar demonstrations b/w Feb and April but we plan on coming back! Their maple syrup is scrumptious!!
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August 2023 by Edward Goyette
Great breakfast! Great maple syrup. No frills, just good food. Butter, cream, maple syrup, all real food for people who want butter on their toast, cream in their coffee, and delicious maple syrup on their pancakes. I WILL be frequenting.
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July 2023 by Christian A
Very poor service and understaffed. The servers were young and inexperienced. They all looked 16 years or younger including those working in the kitchen. This nice place really needs improvement. They served us our coffee and never came around asking for refills. We waited an hour for our food that never came and we wound up having to leave. There slow service ruined our day. We wound up going to a restaurant up the street in nearby Charlestown for a more pleasant and professional experience. I get it that it’s difficult to find good workers and the kids who are serving are doing their best, but our experience at Stuart & John’s ruined our day. It’s upsetting because we’re locals.
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July 2023 by Scott
So this place is delicious. The food was fantastic and really really good. And the maple mayo was something that we all loved. This is a place we will continue to go back to. The ice cream is also great, but don't forget that they serve breakfast and lunch as well.
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July 2023 by Melissa Schillinger
My Husband and I went for brunch 7/8/23. They weren't too busy, plenty of parking and seating available. The waitstaff was very polite and respectful. The placemats are so cute and able to color with the crayons at the table. I had to color mine! I had a double stack of French Toast with complimentary house made syrup served warm. Yum yum. Had a great experience here.
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July 2023 by Dave Kenney
Stopped here on way to VT. Food and service were excellent. Loved the Belgian waffle and corned beef hash! Maple syrup was served warm....so good!
