“The store manager Joanne is absolutely amazing and does everything in her power to make sure her customers are happy and able to work out any problems that might arise!”
“Rita was wonderful! Helped me out for sometime with trying to fix an issue we were having with my car which she definitely didn't have to do. She went across the street to a mechanic to help me out. she was insanely helpful, kind, accommodating and very friendly.”
“Location at Lowell rd in Salem NH was great, parked perfectly for us to exit with ease. The back of the truck was not swept fully, the interior of the cabin dusty and there was a large carboard box broken down with a prime drink left in the cabin as well. The rental equipment was all there which was a plus! None were huge deals to us we just didn't want to be charged for it- were moving and didnt care about cosmetics.
HOWEVER- The System UHAUL THEMSELVES USE IS TERRIBLE! TOOK ME 40 MINUTES TO GET MY TRUCK because I needed "AUTHORIZATION" BEFORE TAKING IT, ALONG WITH GIVING TWO DIFFERENT PEOPLES NAMES AND PHONE NUMBERS TO PROVE MY IDENTITY WHICH IS BS- You have my ID and my credit card and made me take a selfie. I should have been able to get to my location, take the selfie, get my pictures done, and GO not wait for customer service to prove my ID when i pre rented this truck weeks in advance. Then another 20 minutes to Return the truck where it also glitched. That has nothing to do with the place, but it will make me rent in person rather than using online check in/out again.”
“Today me and my fiancé bought a weber grill . We were unsure how we would get it in my suv but a nice gentleman named Jose helped us out. He helped take the side table of the grill off and even helped my fiancé load the grill in the back of my car. Thank you Jose for making it a easy trip!”
“Ease of application. Answered all my questions promptly. Jason was super helpful and kind during the process. Appreciate the smooth transaction. I feel my items are in great hands. THANK YOU!”