DICK'S Sporting Goods in Nashua is a two-story store serving as a go-to destination for sports, exercise, officially licensed, and outdoor equipment needs. It carries a wide assortment of products, including footwear, workout clothes, sports equipment, camping gear, bikes, kayaks, exercise equipment, baseball gloves, golf clubs, and fishing equipment from top brands. The store covers most if not all sports, with a large selection of all things sports. Experiences with staff and service vary. Some customers report knowledgeable and helpful associates who provide quick service, going out of their way to find items. Others find that associates are not very familiar with the products in different departments, suggesting customers know what they need and find it themselves. Customer service levels can be inconsistent, with the store doing the best it can. Wait times can be an issue, both in line for checkout and for changing rooms. The curbside pickup service has received significant criticism for long waits and inefficiency, despite orders showing as available. The store layout has an entrance on the upper level, featuring an elevator with center-opening doors. Overall, it is a facility with a broad product range where patience may sometimes be required.
This place lacks customer service. The store could use some organization.
June 2024
Have time to waste waiting in line? This is the place for you? waited for a changing room, waited ages in line. Luckily I had nothing else to do:)
March 2024
I was in your store yesterday, looking for a swim cap. Associate Tim was great! Though the swim caps haven't been put out yet for the season. He was happy to go in the storage room & find me a black one for individuals with long hair. I was in & out quickly & a happy customer!
