Auto Repair in Bedford, NH

“Service provided was superior! Expedient review, professional explanation and helpful in making decision to complete the service. Couldn’t have asked for a better encounter.”

“I went to VIP on Friday to inquire about some new tires for my Jeep. I had a great experience with a young man named Tim. He was very knowledgeable about the different tires and helped me to pick out some new tires. Tim helped me to save $195.00 with a rebate and AARP discount. Tim was able to get me in the next day and take care of everything by noontime. The tires I got were Vredestein Pinza AT 265/60R 18 I love the way they ride and looking forward to trying them in the snow this winter. They look great on my Grand Cherokee. Thank you VIP.”

“The guys here are so nice! I had an emergency with 2 flat tires and had to have it towed as a walk in and I was in and out in 1 hour! Amazing work guys! Thank you! I'd come back ANYTIME! GREAT CUSTOMER SERVICE!”

“Love it here! Awesome customer service and the shop gets everything done correctly the first time! If you're looking for a reliable family owned gas station and garage this is the one to go to!”

“Google should allow ten stars for this company. Why? Because they have a James in sales and he's also their tech genius as well. An Anita as the sales manager! A Josh in Service that was a tech for years and now advises me on everything and I trust him. Those three are rock stars and I'm sure the rest of the team is just like them. This company makes Lexus in Portland look silly IMO. I drive from Central Maine and then two hours past Portland for this great service. But they also have a Fraiser for a driver that takes such good care of me. Like mind blowing service. This guy calls me to check on me and then sends me hand painted thank you cards that his wife makes and hand written in cursive. Who does that these days!? If I owned this company, I would have these four given raises immediately and then tell the rest of the employees to be just like them. Bonus them.....like now. You should also make Fraiser as happy as I am with him. They broke the mold after him. What an incredible person.... You don't want to lose these team members and I want to have them for the next 20 years to take care of me! To those that took the time to read this. Lexus is the best made vehicle in the world and this is the best place to buy one. Lexus saved my life once. My children too. I hit a wall going 80 MPH after I blacked out while going down the interstate... and it saved me and my families life. It looked like a bouncy house inside my 2018 RX350. Air bags came from everywhere including the floor and down from above. I would not have survived that accident in a cheap car IMO. I'm on my third Lexus and will never own a different vehicle. Can't wait to Trick my 2024 GX550 OverTrail out and see what it can handle in the Northern Maine woods. I'm going to beat it hard and put it to the test and try to wear it out. I have a Josh to take care of my carnage and for all the parts I may need, but I doubt it. It's a Lexus!!”

“The staff & techs at VSR are top shelf. Go somewhere else to get Mr. Goodrich service, VSR can do everything from regular service to developing one-of-a-kind ground up restoration on your dream car. And oh, they do race cars too.”

“Stephanie and Andrew made my first time buying a car from a dealership very easy. I was nervous initially, but they were very kind, personable and helped me through the process. Overall a great first time experience and I have an awesome reliable car now. Thank you guys!”

“UPDATE 2: This review is strictly for the service department for Ira Lexus and is being written for the sake of fairness.Service department treated me respectfully, and were overall pleasant to deal with. Today was Black Friday so the actual service which was merely an oil change took longer than it should have, but I am cutting some slack for post holiday understaffing.It's almost as if Ira Lexus has some kind of bipolar disorder where the service team is Dr. Jekyll and the sales side is Mr. Hyde.(And the Yelp Customer Service business owner replies are a total scam, with yours truly having emailed this character as per their request with no response.)”