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December 2023 by Liv Smith
Not sure how Spectrum knows when the worst time to have an outage is, but they nail it every time! Very annoying to pay for internet and have it be down when you need it, and then have it happen again, and again, and again. The online chatbot is worse than useless- every time you ask a question you get the same answer.
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December 2023 by Steve P.
Terrible policies. I tried to save $$ by bundling my account of which I was offered a promotion and when the Docusign papers came in a email were 3x the price I was quoted and gave them a one time charge on of $54.57. I called immediately cancel and they couldn't cancel until the tracking number was issued for the mobile phone. I called when the tracking number was issued and they said they couldn't issue a stop order refund until the item was returned, mind you it was in their possession as I called 10 minutes after the tracking number was issued. So now I have to wait until they stop the shipment and and restock the phone to get my refund. Terrible service and will stay away from them in the future.
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November 2023 by Dawa Elhifny
Ethan was amazing, helped me return my equipment, was informative and answered all my questions in regards to the stream box which I ended up getting, and he got me a better priced unlimited plan. Talk about awesome customer service, more employees are needed like this. He should at minimum get a raise, if not promoted!
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November 2023 by Sean Lue-yen
The technician installed my service inside my closet and told me everything would be fine through out the house. I got the 1GB internet and I could barely load google. Now they are charging my $60 to move my modem to my living room like I originally wanted.As soon as my promotional service is done they’ve lost a customer.
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November 2023 by Christina Johnson
In this day and age it's hard to find good help. BUT Martin at the McCarren store in Reno was exceptional! Went in frustrated, came out so very pleased with all issues solved AND with a new phone and phone service. Thank you Martin for a great experience!! Keep up the awesome job ?
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November 2023 by Kaushik Tambe
We came to get home internet service for ourself and we have been assisted very well by Anthony. Great guy gave us proper information about the home internet services and he is very polite and explained us each and every process very well thankyou spectrum and Anthony for your assistance and great service.
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October 2023 by Jenner L.
customer service at this location is horrendous. representative Maria gave me nothing but flippant disregard and disrespect when trying to go over a bill. She even took another customer while in the middle of our conversation. When I asked to speak to her manager she said she was in meeting and didn't know when she would be available. Terrible customer Service.
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September 2023 by Joanne E.
horrible internet service, slow, unreliable,unavailable and unacceptable! i will be looking for a new internet service!
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August 2023 by Daniel Lambert
I took my i-12 into trade it in for an upgrade for the seven pro Long story short, he's behind the counter with my i-12 and informs me. I get nothing for it. I told him to give it back that I just pay off. The last two payments said he couldn't that there was nothing he could do which was untrue told me to call spectrum. Spectrum said to go back there. Awful awful place
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August 2023 by boom374
My family waited 45 minutes without help. The store was filled with 15 customers and 2 representatives and the only people I saw helped in that hour were the two that were still being helped when we came in and one other person. There were 10 more people in front of us so we left. We pay $230 a month and we only wanted to replace our modem, but we end up with service like this and I wonder where the money goes. I am looking into alternative, local services.
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August 2023 by Breiann Mav
Make sure not to come in here on the weekend without an appointment. Currently waiting over an hour just to exchange our router, because there’s only 2 workers with a store filled with customers. There must not be anyone with common sense when it comes to scheduling and staffing. Would give it zero stars if I could.
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August 2023 by Xander Karlburg
Didn't really like the unavoidable wait,( about ten to fifteen minutes). When I did receive assistance, Arron did an excellent job. He even helped after I got home without me even knowing he was doing it at the store. He just downloaded an app for me, but it was an unbelievable help.
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August 2023 by Jack Hoadley
James helped set us up today after we didn't realize that the previous homeowners disconnected every thing outside and we couldn't figure out the problem inside. Nice happy guy. Thanks man, can't appreciate you enough
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July 2023 by peter edwards
Ethan! Thank you, sir for counterbalancing any weak reviews here on this website or for customer service anywhere. I don’t have time to praise Ethan enough, so I will try to quickly say that he spent more than extra time on us and actually probably lost money for himself (and even Spectrum in the short term!) BUT we will be back because he earned our loyalty. He took the time to explain the miasma of possibilities and saved us money. Shortsighted business folks may not get this, but Ethan’s service prompted this five star review and our return business. We hope more people can serve customers in this way in y to his world.
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July 2023 by Bobby Baker
Martin is an awesome service associate. He is Knowledgeable and courteous and an asset to the organization! 5 STARS Martin thank you again for all your help and saving me alot of money.
