Lowe’s is the go-to place for all home improvement needs in Reno, NV. Customers can find a range of products, including gardening supplies, appliances, paint colors, and patio furniture. However, experiences with staff can vary. While some customers have praised the amazing customer service, particularly highlighting an employee named Syd for her outstanding knowledge and assistance, others have reported issues with staff being unhelpful or distracted. Several customers expressed frustration with the lack of knowledgeable assistance, as some associates relied on the Lowe's app without providing effective help. Additionally, there were complaints about the quality of plants, with recommendations to inspect them carefully before purchase. Customer service struggles were also noted, particularly regarding order pickups and communication issues, leading some to question if they would return. Despite these challenges, there are positive aspects, such as good product availability and pricing, and a few employees who stand out for their helpfulness. Overall, while Lowe's offers a wide selection and some knowledgeable staff, there is room for improvement in customer service and staff training.
Better luck finding an employee who can help. Pick one that's longer in the tooth. Know more and more likely to help. X-Mas stuff costs less than Ome Po. A lot more friendly staff.
December 2024
Had the pipe i need but 0 fittings for the pipe not sure why they sell the one part but nothing else to go with it
November 2024
Customer service was amazing, except for Samantha upfront. She saw me struggling. She didn't even offer to help me. I had to go get her and all she could think about was flirting with some dude being very inappropriate right next me that was uncalled for treat your customers better. Especially up front, my goodness, what... read full comment
