Internet Service Providers in Reno, NV

“Contact person was very polite and answered all questions.so far the service has been better than we had from our previous internet provider.I am very hopeful it will continue or even improve.Thanks”

“My daughter needed a new IPhone, so we met at T-Mobile and we’re helped by a sales technician named John. He was amazing. Before my daughter unloaded her two toddlers out of the car, John advised her she just needed to go to the Apple Store and they would honor her warranty and get her a new phone right away. John then reviewed my plan and found away to update the plan I was on, get me a new IPhone for next to nothing extra per month, and helped me through the whole process. I would recommend John and their T-Mobile store for anyone looking to upgrade their phones or just get information on a new plan that they might qualify for. Warren”

“Net NV is such a life saver, after 4 years in Silver Springs with the worst satellite internet we FINALLY have internet that works for everything we can use it for!! A+ serviceA+ customer serviceA+ speed”

“This is the first internet company that calls to see how your internet service is.Friendly people and amazing. The only real problem we ever had was when a different company cut the lines that we were getting pur transmission from. Still up and working with in a short time period.”

“Returned back to TMobile to see what could be done with my phone. Tyler was in the store and assisted me with my situation. He made everything right. He not only explained my contract to me, he also guided me to an amazing phone that I couldn't be more thrilled with. It's everything I needed and because of him everything I wanted. He has a very genuine personality, and that makes everything vibe just right. I went in blind and now I see what I've been missing. Super duper high-speed data. Yeah buddy...I was able to stop and guide a tourist today while out picking up lunch. Maps opened in a snap, and she was on her way....true story. Any previous carrier I used before and there are many....couldn't match this with a 10-foot pole and a friend pushin....
LOL. Thank you Tyler...??”

“I recently had the pleasure of working with Austin, a T-Mobile customer service representative, who went above and beyond to assist me with transferring my services from Verizon. I cannot stress enough how tremendous the experience was, thanks to Austin's exceptional skills and dedication to customer satisfaction.From the moment I reached out to T-Mobile, Austin took charge of my request with a level of professionalism and expertise that left a lasting impression. He patiently listened to my concerns and requirements, demonstrating an impressive knowledge of both T-Mobile and Verizon's services. Austin's ability to understand my needs and offer tailored solutions was truly remarkable.Throughout the process, Austin displayed exceptional communication skills. He made sure to keep me informed every step of the way, providing clear instructions and updates on the progress of my transfer. His prompt responses to my inquiries and willingness to address any concerns I had made me feel valued as a customer.What truly set Austin apart was his unwavering commitment to ensuring a smooth transition. He took the time to explain the transfer process in detail, ensuring that I was comfortable and understood all the necessary steps. Austin's attention to detail and willingness to go the extra mile ensured that no important information or data was lost during the transfer. His thoroughness and dedication were truly impressive.Furthermore, Austin's kindness and patience were evident throughout our interactions. Despite encountering a few unexpected challenges during the transfer, he remained calm and composed, assuring me that everything would be resolved. His ability to handle difficult situations with grace and empathy is a testament to his outstanding customer service skills.Thanks to Austin's expertise and exceptional service, my transition from Verizon to T-Mobile was seamless and stress-free. He not only met but exceeded my expectations, leaving me feeling confident in my decision to switch providers. Austin's professionalism, knowledge, and commitment to customer satisfaction are a true asset to T-Mobile.In conclusion, I cannot recommend Austin enough to anyone in need of assistance with their T-Mobile services. His dedication, expertise, and outstanding customer service skills made my experience truly tremendous. T-Mobile is fortunate to have such an exceptional representative like Austin, and I am grateful for his help in making my transition from Verizon a smooth and positive one.”

“The most amazing customer service by Fatima and Jackson. Have gone in multiple times to add lines or switch phones and these two seriously go above and beyond Everytime. They've always explain my options and help me chose what's best for me and my family. They both really took the time to ensure that all my needs were covered and I was satisfied. Will absolutely be returning if I need anything else.”

“I had what I thought was a horrible problem. The service guy who was there alone helping other people. When our turn, he was very friendly and knowledgeable it was about 10:30 a.m. I want him to get credit. He fixed my problem in about 2 seconds but had me do it so if it happened again I'd know what to do. Definitely as soon as I need a new phone I'd ask for him.”

“The manager Kristian at the store was extremely patient with my teenager. He answered all my questions and was kind enough to repeat so it was clear to me. Definitely recommend this store. Thank you Kristian for your professionalism, kindness, and patience.”

“We were helped by Damian at this T-Mobile location and he did an absolutely incredible job. He deserves a raise, seriously he was great! He did everything possible to make sure we were helped despite multiple obstacles he continued to work with us for hours, quite literally his whole shift he was there with us until we got the plan we needed. He even skipped his lunch just to help us, he made sure to get us the best possible deal and he was incredibly kind and honest with us about everything when others would have most likely tried to rip us off to make a profit he made sure we got what we wanted for a fair price and never got frustrated even though almost nothing wanted to work for him that day he was determined to get it taken care of and find a solution to the problem so we could do what we needed and not have to come back again. If you go to this location I highly highly recommend asking for Damian!Thank you so much for all of your help!”

“Helpful staff that maintain a relaxed and welcoming atmosphere. I bought internet and the whole process from start to installation took only 2 hours, it was a lot cheaper than At&t as well.
Thanks for all your help Cesar.”

“My mom and I came to Verizon to purchase two new iPhones SE 2022 (gen 3). We were helped by Malia who was very personable from the start. I asked a lot of questions concerning phone plans, insurance, and other details; Malia answered them all patiently, thoroughly, and never rushed me. She even spent extra time trying to see if we qualified for discounts. Malia went above and beyond what is required; I was completely satisfied with this experience!”

“Deidrick Johnson came out to make sure that we had the updated router. This young man went above and beyond to make sure that we were connected to everything before he left. This young man worked, brought up YouTube to help us and together it works. What an amazing employee you have to make sure your customers are happy. And Dedrick did just that, made us happy getting our fire stick working and making sure we were on line with everything else. This is 10/5 thank you”

“This review is for Zachary, a representative of the Spectrum store at 5089 S. McCarran Ave.

While I was in the store today (12JUL2024) at about 1:15PM, another customer entered and was immediately rude and disrespectful to Zachary. Zach kept his cool and de-escalated the situation in an appropriate and professional manner. Honestly, Zach played this childish customer like a fiddle.

I tried to bring Zach's great work to the attention of Spectrum's customer service, but they refused to help and told me that they had no way to communicate with the managers of physical stores.

If the manager of this store happens to see this review, know that Zach did a great job and has some top-tier people skills.”