Enterprise Rent-A-Car
Car RentalHours:
407 N Virginia St, Reno NV 89501 Hours
About Enterprise Rent-A-Car
Enterprise Rent-A-Car in Reno offers a convenient and customer-friendly experience. Customers appreciate the easy-to-find location, close to hotel elevators, and the straightforward booking process, often completed online in advance. The staff is frequently praised for their helpfulness and professionalism, with associates like Knight, Joshua, and Patrick going above and beyond to assist. Knight provided a free upgrade to a Ford F150, which handled mountain roads with ease and added to the enjoyment of the trip. The check-in and drop-off process is smooth, with customers noting that deposit refunds are explained clearly and occur within 24 hours. Many reviewers mention the after-hours key drop at the same location as the pickup, making return simple. However, some find the drop-off location in the casino garage on the 10th floor a bit nerve-racking, and suggest that a street-level drop-off or better signage could improve the experience, though they acknowledge that this may be controlled by the casino. Overall, customers leave satisfied with the clean cars, good prices, and friendly, helpful staff, often indicating they would use the service again.
Most Recent Reviews
April 2024
Great experience. Convenient location just off hotel elevators. Booked online a month prior to pickup. They called the day before confirm. Price was as quoted. Good, clean car for a day of exploring the area. Drop off after hours was easy with key drop at same location as pick up. Would use again.
February 2024
Excellent & easy service. Joshua was professional and very helpful in finding me a car on a very busy week-end, over and beyond the call of duty..... Thanks. I will be back again. Also a call out for Todd, these guys make a great team.
January 2023
Patrick was amazing! He provided what we would call old fashion customer service. Patrick offered services that I needed during this time of need without added on the pushy sales. ? If they were, whelp it wasn't presented that way ?Far better service then Mill Street where it use to be my pick up point! Great Job Patrick!...
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